- Store and Catering Manager for high volume quick service restaurant in midtown manhattan.- Conduct food tastings, creating menu items, and contibuting to store ambiance.- Collaborate with the Area Manager and others to drive operational excellence, resulting in improved restaurant performance and customer satisfaction.- Create and manage schedules for optimal staffing and operational efficiency.- Lead and mentor our team to uphold exceptional customer service and work ethics, contributing to a positive work environment and customer satisfaction.- Successfully managed daily and large catering orders, ensuring accurate order preparation and on-time delivery to meet diverse customer needs.- Developed a comprehensive catering checklist to streamline the catering process, improving efficiency, consistency, and overall customer satisfaction.- Led the recruitment and hiring process for all restaurant positions, from kitchen staff to front-of-house personnel, ensuring a skilled and dedicated team.- Spearheaded sales strategies that led to a remarkable achievement of doubling sales revenue in the first month, demonstrating a keen understanding of business development and strategic planning.

● Oversee daily operations of high-volume bagel and deli shop, managing a shift of 10+ employees● Develop and implement employee training programs to ensure high-quality customer serviceand product consistency.● Monitor and maintain inventory levels, placing orders and receiving deliveries as needed● Collaborate with senior management to develop and implement strategies to increase sales andrevenue● Manage customer complaints and resolve issues in a timely and professional manner.● Conduct regular staff meetings to provide updates and gather feedback, resulting in increasedemployee engagement and productivity.● Ensure compliance with all health and safety regulations, maintaining a safe and clean workingenvironment.● Implement cost-saving measures to reduce expenses and increase profitability.● Utilize POS and inventory management software to track sales, inventory, and customer data,providing detailed reports to senior management for analysis and decision-making● Assist with hiring and training of new employees, ensuring a smooth transition into the team andconsistent adherence to company policies and procedures.

● Receive and process in-store deliveries, verifying accuracy and completeness of orders andensuring timely and efficient distribution of products.● Answer and direct phone calls, responding to customer inquiries and resolving issues with aprofessional and courteous demeanor.● Organize storage areas for easier access and consistent storage, implementing effectiveinventory control measures to reduce waste and minimize stock shortages.● Work extensively with POS systems, processing transactions quickly and accurately whilemaintaining a high level of accuracy and attention to detail.● Handle high volume transactions of both credit card and cash payments, ensuring accurate andtimely processing of all transactions and maintaining the security and integrity of financial data.● Collaborate with team members to maintain a clean, organized, and efficient work environment,contributing to a positive and productive workplace culture.● Maintain a calm presence during periods of high volume, managing multiple tasks and prioritieseffectively to ensure timely and accurate completion of all work.● Demonstrate excellent problem-solving skills, proactively identifying g and addressing issues toensure customer satisfaction and minimize operational disruptions.

Respond to client emails in a timely and professional manner, providing accurate and detailedinformation and addressing any concerns or questions promptly and effectively.● Answer phones and take messages/direct calls, demonstrating excellent phone etiquette andcommunication skills.● Correspond with clients via email and phone, maintaining accurate and detailed records of allcommunication to ensure effective follow-up and resolution of issues● Process invoices for small and large clients, ensuring accuracy and completeness of all billinginformation and resolving any discrepancies or issues that arise● Perform extensive filing and storage management, organizing documents and records for easyretrieval and ensuring compliance with all relevant regulations and requirements

Provide outstanding customer service that exceeds customer expectations, greeting customerswarmly, addressing their needs and concerns, and resolving any issues in a prompt andprofessional manner● Keep display equipment and counters clean and free of debris, ensuring a safe and appealingshopping environment for customers● Communicate clearly and effectively in all situations with great interpersonal skills,demonstrating active listening, empathy, and a positive attitude● Process accurate sale and return transactions, following established procedures and protocols toensure accuracy and minimize errors● Handle high volume transactions of both credit card and cash payments, maintaining accuraterecords and ensuring the security and integrity of all financial data● Adhere to all company policies, procedures, and safety standards, contributing to a safe,positive, and productive workplace culture.