Bintou Doukoure Email & Phone Number

Cameroon

Provides the highest level of service to customers; provides detailed information on available services that align with assisting the customer in making informed decisions.• Analyzes customer legalization requests to provide clear direction to fulfill request. Includes but not limited to legalize/authenticate different document types. Ability to review TradeDocuments to secure Certificate of Origin along with others• Takes ownership of process from start to finish and proactively… Show more Provides the highest level of service to customers; provides detailed information on available services that align with assisting the customer in making informed decisions.• Analyzes customer legalization requests to provide clear direction to fulfill request. Includes but not limited to legalize/authenticate different document types. Ability to review TradeDocuments to secure Certificate of Origin along with others• Takes ownership of process from start to finish and proactively communicates with customer; resolves issues.• Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized inVisa and Passport processing: maximizing efficiencies and productivityAbility to research government and consular websites to stay abreast of policy changes and requirements andcommunicate this with the Premium teamMaintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, butare not limited to; number of orders completed, number of orders downgraded, client satisfaction scoresUnderstands travel document requirements; utilizes tools and resources to ensure efficient and timely processing.Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensurecompliance.Provides excellent customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit themWork closely with other areas across the business, to support ongoing improvements and provide input into strategic andtactical plans that enhance, expand and improve our overall customer serviceAsand the quality of CIBT Visas offeringTo undertake all other reasonable duties as requested by the leaderEnsure Health and Safety policy is understood and correctly implemented within the teamTo work with professionalism, honesty and integrity maintaining confidentiality. Show less

• Acts as first point of contact to travelerinquiries, providing detailed information onavailable services that align with requirements,assisting the customer in making informeddecisionsAnalyzes World Bank Group traveler requestsand makes recommendations based on specifictravel needs, ensuring realistic expectationsthat promote a dedicated customer base• Occasionally assists Inter-AmericanDevelopment Bank clients with their travelerrequests when… Show more • Acts as first point of contact to travelerinquiries, providing detailed information onavailable services that align with requirements,assisting the customer in making informeddecisionsAnalyzes World Bank Group traveler requestsand makes recommendations based on specifictravel needs, ensuring realistic expectationsthat promote a dedicated customer base• Occasionally assists Inter-AmericanDevelopment Bank clients with their travelerrequests when needed• Takes ownership of process and proactivelycommunicates with customer; resolves issues;adapts communication method to align withcustomer needs; and works collaborativelyacross departments in order to instill customerconfidence and control• Follows visa requirements, country entryrequirements and procedures of each country'sembassy and upholds standards of work toensure compliance• Maintains traveler records in proprietarydatabase, utilizing system functionality toensure accurate submission of data thatmaximizes productivity• Maintains traveler records in proprietarydatabase, utilizing system functionality toensure accurate submission of data thatmaximizes productivity• Monitors own work and maintains updatedtraveler profile through timely submission ofnotes, support documentation, andcommunications• Reviews trip itineraries and advise whetherthe traveler needs a visa depending on thenationality and destinationAccountable of analyzing an average of 500itineraries per week• Performed quality assurance on visaapplications and United Nations Laissez Passer(UNLP) travel document application forms Show less

United States

Developed Diplomatic skills working with CôteD'Ivoire Security Council Team- Participated in Côte D'Ivoire Security CouncilPresidency December 2018- Gained experience working with Côte D'lvoireGeneral Assembly Diplomat- Worked within the main General AssemblyCommittees:• First Committee : Disarmament andInternational Security• Second Committee: Economic and Financial• Third Committee: Social, Humanitarianand Cultural• Fourth Committee: Special… Show more Developed Diplomatic skills working with CôteD'Ivoire Security Council Team- Participated in Côte D'Ivoire Security CouncilPresidency December 2018- Gained experience working with Côte D'lvoireGeneral Assembly Diplomat- Worked within the main General AssemblyCommittees:• First Committee : Disarmament andInternational Security• Second Committee: Economic and Financial• Third Committee: Social, Humanitarianand Cultural• Fourth Committee: Special Political andDecolonization• Fifth Committee: Administrativeand Budgetary• Sixth Committee: Legal Show less

United States

United States

International Relations, Public Policy Analysis, 3.2

Bachelor'S Degree, International Relations And Minor In Public Analysis And Anthropology, 3.5