•Was Accountable for technical team management, help desk management (Autotask & Connect Wise), SLA Management, IT audit, process training, technical writing and technical + process documentation.•Was Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees.•Reviewed case health to ensure excellent customer service.•Proactive customer contacts to ensure healthy case handling and to identify and rectify problems at the initial stage.•Regularly interacted with client and shared updated results to discuss further business strategies on weekly business calls.•Continuous meetings with team and individuals to make them aware of their performance and help them achieve better results.•Responsible for providing specialized technical and product support for hosted solutions, this includes troubleshooting, repairing and debugging •Responsible for installation, configuration, and maintenance in support of business processing requirements.•Provides occasional support to end users, including LAN connectivity, hardware, software, printing and telephony issues, and enterprise-wide IT servers and applicationsServer Consulting and Support:•Small Business Server 2000/2003/2008/2011•Small Business Server Migrations•Windows NT/2000/2003/2008/2012•Microsoft Exchange 2003/2007/2010/2013•Microsoft O365•Microsoft Lync•SCCM•Citrix

•Led a team of more than 40 Engineers of Small Business Server Specialty (Microsoft Enterprise Platform Support).•Ensured technical support to Microsoft Gold/Certified Partners using Microsoft Small Business Server 2008/2003/2000 (2008/2003/2000) spanning-- Exchange 2000/2003/2007 Active Directory; IIS 6.0/7, Share point 2.0/3.0-- Server set up (Blue screen Issues); set-up of entire network hierarchy-- ISA 2000 & ISA 2004; Disaster Recovery Server/Exchange-- Performance Issues and Outlook-- Resolution of network, mailbox, security & spamming issues. •Involved in troubleshooting of issues based on understanding and cause of origin apart from focusing on troubleshooting and support of Microsoft Server Family 2000/2003/2008 server based environments.•Also involved in escalation management and stack ranking.

Worked as a Technical Support Engineer for HP process. Job comprised of talking to USA based clients and helping them to fix up all there HP DeskJet & All in One related concerns. Was Responsible for providing a 24/7 customer service in streamlining the CRM strategy and development of knowledge transfer practices.

Server and Workstation Administration (LAN & WAN)