PROFILE17+ years of experience in Airline reservations, ticketing, holidays and various Global Distribution Systems (GDS). Completed IATA Foundation (Level-1) along with Master’s in Business Administration in Operations with expertise in Service Industry, Aviation Industry, Operations/Management, Application Support, Production Support, System Administration, which includes extensive exposure to the entire Airline policies and procedures worldwide migration. Vast experience in analysis, requirement gathering, software quality assurance testing validation and documentation of Web Based GUI applications. Prepared and executed test cases, evaluated test results and report discrepancies to the development team using Quality Center. Record and track defects/bugs found during the UAT/Prod validation. Identifying improvement areas in operation processes and implementing it to improve quality and reduce errors, analyze information and make recommendations to implement new things. Creating reports in tableau to focus on the changes required to improve the performance. Goal-directed, result-oriented professional with a strong & successful background of Institution & specialty working in the Customer Service Industry with a wide range of experience in the various venerated organizations.