Binu Thomas Email & Phone Number

India

Bangalore

 Currently managing the engagement of 3 big accounts - domain of 2 accounts is in Retail & 1 account is for an ivy league University with a total revenue of more than half a million every month. Apart from ensuring a steady planned growth, ensuring the gross operational margin is more than 50%.  Currently managing more than 50+ direct reportees. Managed.

Bengaluru Area, India

• Work as a delivery manager and is responsible for 5 critical applications which include License Key Generator, Customer support Knowledge base, License download manager, Enterprise Search and Informatica Intranet.
• Also, work with the business team to build roadmaps that align with the business strategy & stability of the application.
• Executed key projects like KB FS4SP upgrade with a vendor support wherein I was still responsible for managing the project objectives within the constraints of the project (Scope, Time, Resources, performance.
• Manage all stakeholder requirements and ensure all projects are sufficiently staffed. Also provide resource / budget projections based on future business objectives.
• I have a team of 12 persons reporting to me which includes business analysts, delivery leads, senior / junior developers, senior/ junior application engineers, interns and contractors. The team is managed with regular.
• As a people manager I also guided my team members on the right career paths, motivated them and thereby also ensured attrition was minimized.

Bengaluru Area, India

• I took over a project at a critical juncture, which required collaboration with multiple matrix teams of different Business units and was responsible for the following.
• Team collaboration thereby managing conflicts, inspire, influence and develop the team. Co-ordinate with the operations (GTS) team and Service Managers in resolving recurring problems / changes.
• Streamline the communication channel and put in place the norms of communication.
• Plan for project releases within the planned schedule timelines.
• Ensure customer satisfaction by achieving beyond KPI targets.
• Ensure that the processes are in-place which includes postmortem and classification of defects, lessons learnt.

Bengaluru Area, India

• Here my responsibility was to manage a team and co-ordinate with HP delivery team and all other stakeholders to ensure a smooth delivery of all the releases.
• Work closely with the client management team providing technical solutions for product improvement
• Verify and manage changes to the project scope, project schedule and project effort as defined in the change management plan.