Binu Chandy Email and Phone Number

• Active Directory administration including managing user accounts, security groups and various changes to domain objects.• Creating/Managing Office 365 mailboxes via office 365 admin center.• Installing, configuring and troubleshooting of Windows 7 Laptops and Software Applications.• Managing and maintaining desktop deployment using SCCM Server.• Creating and documenting desktop builds / images according to the business needs.• Support users with Cisco VPN and Pinsafe.• Setting up and administering Cisco IP phones and voicemail using Cisco Communication Manager and Unity.• Installing and Managing Printers and Print servers.• Setup and Manage mobile devices such as IPhones, IPads etc.• Coordinate with Application Vendors and Network providers.

• Active Directory administration including managing user accounts, security groups and various changes to domain objects.• Creating/Managing Office 365 mailboxes via office 365 admin center.• Installing, configuring and troubleshooting of Windows 7 Laptops and Software Applications.• Managing and maintaining desktop deployment using SCCM Server.• Creating and documenting desktop builds / images according to the business needs.• Support users with Cisco VPN and Pinsafe.• Setting up and administering Cisco IP phones and voicemail using Cisco Communication Manager and Unity.• Installing and Managing Printers and Print servers.• Setup and Manage mobile devices such as IPhones, IPads etc.• Coordinate with Application Vendors and Network providers.

• Active Directory administration including creating and managing user accounts, security groups and various changes to domain accounts and objects.• Installing, configuring and troubleshooting of Windows 7, Windows XP PC’s Laptops etc.• Administering Exchange 2003/2007 including creating mailboxes, distribution lists and Managing public folders• Managing and maintaining desktop deployment and Application Packaging using Altiris/SCCM Server.• Package / Patch management using Tivoli Endpoint Manager and Altiris server.• Managing image deployment, Patch management etc for thin clients using HP Device Manager.• Creating and documenting desktop builds / images according to the business needs.• Managing Blackberry Enterprise Server and troubleshooting PDA-Exchange synchronization issues.• Backup and Restores using Symantec Netbackup.• Setup and support users with Cisco VPN and RSA SecureID.• Setting up and administering Cisco IP phones and voicemail using Cisco Communication Manager and Unity.• Define and develop process and workflow for Service Desk operations.

Delivered system support for the IBM Client Pfizer (UK) and Imperial Chemical Industries (ICI-North America) with Monitoring and administration of Windows 2003/2000/NT Servers.Responsibilities:• Monitoring of customer servers and network devices by using Tivoli Netview. • Monitoring system alerts for error using Tivoli Enterprise Console Alerts. • Monitoring and Administering Backups using Veritas Netbackup. • Restoration of data using Veritas Netbackup.• Documentation of Backup process for all the servers across 16 counties. • Monitoring and updating Antivirus Definition Files.• Printer Administration• Co-coordinating with hardware vendors and Local onsite support for hardware trouble shooting and replacement.• Attending Conference call with daily update of activity and issues.

OSS Technologies is a professional IT services and Integration Firm. Supported the Client Flextronics Software Systems, (Formerly Hughes Software Systems), representing IT team of Hewlett Packard.Responsibilities: • Installation, Configuration and Administration of Active Directory, Windows 2003 Servers, Windows 2000 servers, Windows 2000/XP Professional .• Provided Lotus Domino mail support, configuration of mail ids and Lotus client administration.• Co-coordinated with hardware vendors for hardware replacement. Purchased hardware peripherals for pc’s, laptops and printers. • Lead a team of desktop engineers in providing Desktop Administration for more than 700 desktops.• Was team lead in the migration and rollout of more than 400 workstations to the newly created Windows 2003 Domain. Setup workstations and migrated user profile and data.• Was team member in the planning and implementation of company wide desktop policy for Hughes Software Systems.

Placed as Support Engineer (Software and Technology Support) in Mphasis, (Formerly MsourcE Ltd), a Premier Call Center in Bangalore.Responsibilities: • Managing Windows NT 4.0 and 2000 Servers for user issues.• Installing, configuring and troubleshooting of Windows 2000 Professional, Windows XP and Citrix Client Application and various software’s• Desktop support provided for Workstations and laptops of Call Center agents, Team leaders and Managers • Setup an entire production unit, which consists of 2 servers and 80 workstations for a new project from UK.• Creating user ids, Configuration of mail ids for users.• Monitoring and updating Virus Definitions Files on Servers and Workstations.