Binu Zachariah Email & Phone Number

Dubai, United Arab Emirates

Distributor for:1. Foxit Software2. Kandao

Ajman Emirate, United Arab Emirates

Project manager focussed on Sustainability Solutions.

Dubai, United Arab Emirates

 Contractor on deputation to McDonalds Global office overseeing Restaurant Technology Programs, Windows 10, Server 2016, systems deployments. Project - Timely and quality execution of the above-mentioned projects within selected 68 countries in Europe, Middle East, Africa and Latin America.The challenge was to complete all Windows 10 upgrades before October 12,2021 the last day of Microsoft PosReady7 operating system support from Microsoft. Lead cross-functional teams to deliver services on schedule employing standard project management methodologies. Own the customer relationship and all related activities from order execution to service delivery completion.  Ensure process governance is followed and report variations.

Dubai, United Arab Emirates

 Conduct monthly assessment meetings with Department heads. Assess service quality and identify opportunities for service improvement. Participate in CAB meetings ensuring adherence to ITIL/ISO 20000  Coordinate the release management with proper UAT and Backout processes. Ensure best practices are followed in as per IT security principles. Identify, assess, manage and mitigate using a dynamic risk register all IT security risks. Instilling IT service orientation and ITSM awareness among team members. Ensuring effective service delivery management, improvement based on SLA and OLA. Continuously driving operations process for improvements across teams. Developing and reporting on comprehensive set of metrics and KPIs. Managing 24x7 IT helpdesk services, incidents, Problem tickets, knowledgebase Work with Core team members in improving IT training content for business users. Software and Hardware Asset management for compliance.Project : Upgrade of around 6000 computers from Windows 7/ XP to Windows 10.Project : Software and hardware Asset inventory and management for ADHICS compliance.

Dubai

 Consistently Exceeded MS Desktop support SLA of 95% tickets closure within stipulated time limits and maintained highest customer satisfaction levels. Responsible for "feet on the street" datacenter tasks on behalf of global support vendors. Award – 2014 - Encore Platinum office move project.  Ensured that the XBS team achieved or exceeded SLA targets agreed with the client Johnson & Johnson Middle East Inc.  Executed Monthly reporting of availability, capacity management. Weekly incidents, Managed vendors for data centre and client machine warranty support.Project: Cisco Telepresence and Global Connect deployment.Project: Free internet backup solution from Du to save Dh. 288,000/- per year.Project: Migrated 200+ mobile phone users from Etisalat to Du.

Dubai

 Consistently Exceeded MS Desktop support SLA of 95% tickets closure within stipulated time limits and maintained highest customer satisfaction levels. Award - 2013 - Encore Platinum - Design and supervision of two stage show IT systems. Award - 2012 - Encore Gold - Analysing and implementing a 40% reduction in landline calls expenditure through a complex contract with local telecom provider. Award - 2010 - Encore Bronze - Workaround solution for payment processing with standard chartered bank through Web-based platformAward - 2009 - Encore Bronze Implemented online Meal Ordering system for HR department.Award - 2006 - Flawless execution award for a flawless audit report.Project - Team leader for Credo Collaboration Action Team in 2011. Launched Mysite as an effective collaboration and networking tool within the IT community. Ensured more than 100 senior executives had mission critical access to their blackberry and mobile telephony services from Etisalat.Project: Office move project from DWTC to DHCC office.  Promoted to Senior Analyst after a successful office move project.

Dubai

 Managed the service desk for all Middle East offices. Managed Data centre with Wintel, SCO Unix and Novell Netware servers.Project: Upgrade 100 computers to Windows 2000 as Team leaderProject: DOS based authentication system to satisfy ERP system audit requirement.Project: DRP system for the ERP server in Zug and DAFZA offices with annual tests.Project: IT infrastructure for First J&J scientific office in Jeddah with data center. Project: Cabling and desk move project for new Lifescan office in DWTC.Project: Cabling and desk move project for new Consumer office in DWTC.

Dubai

 Preferred engineer for various multinationals in Dubai like Nestle, Xerox, PwC, Pepsi, Murray Roberts, Siderca etc. to name a few.  Resolving Antivirus and server support issues, exchange servers, cluster servers, and desktops roll out across multiple sites.Project: Resident engineer in DUBAL upgrading Windows 95 to Windows 2000.Project: Collaborated in the massive Y2K update off all PCs racing against time and working overnight to ensure there was no related outage. Resident Engineer in Xerox for 6 months before transferring to Johnson & Johnson. Isolated an excel macro virus in Al Futtaim that resulted in a Managed services contract. Worked on Y2K upgrade across all ITQAN client computers in Dubai under tight deadlines.Project: First malware solution in J&J Middle East offices in Dubai which protected all computers during the Chernobyl virus outbreak in April 1999.Award - 1999 - Awarded the first ever “Engineer of the month” by ITQAN for timely installation of Antivirus software in April 1999 on all PCs to prevent Chernobyl virus impact.

Abu Dhabi

• Sales support engineer in biomedical Engineering division of Al Ittihad pharmacy co. I evaluated biomedical equipment enquiries and tenders. Prepared bids and quotes.

Doha, Qatar

 Programming in FoxPro 2.6 for Ministry of Water and Electricity - Qatar.Project: Upgrade from FoxBASE based system to FoxPro 2.6. Support and Maintenance of Foxbase and Foxpro DBMS systems of other clients in Doha.