Binu Jacob Email & Phone Number

Pune Area, India

Provide technical advice and consultation on Avaya Enterprise Collaboration and Contact Center Solutions. Leading technical solution designs of large scale complex enterprise communications systems. Provide presales, engineering and technical support for global customers.Provide clients both the roadmap and the confidence that the solution delivered is optimized for their success in achieving their business goals. Also provide innovation value combining thought leadership in practical solution design and delivery with the integral vision of emerging technologies that provide client business value and planned operational value over time.

Pune Area, India

Using my extensive background in IP Telephony ISDN, and Standard T1, ATM, and IP facilities to integrate Avaya proprietary solutions of DCS and DCS+, open architecture of QSIG, and SIP of Avaya equipment to other vendor’s equipment, or to the PSTN. Handling Dialplan mergers and feature transparency.Also delivered Security Hardening Audits of Avaya CM, Audix and CMS to eliminate toll fraud and hacking.

Hyderabad Area, India

Delivering remote implementation of complex CM with multi-site media gateway and IP endpoints. Have a very good understanding of CM software translations and implemented new systems of the S8800, S87XX series, S8500, and the S8300 media servers. Also implemented Media gateways, G650, G450, G430, G700 and the G350.

Handling the IT Operations for Alcatel-Lucent which include LAN/WAN, System Admin and Security

Has worked in key roles in IT System admin with various clients including ISPAT, ONGC, Jindal South West, etc.,

Epgdbm, General Management

B.Tech, Electronics Engineering

Education record