Providing technical support across the company including (on-site / Off-Site or over the phone, email, remote support)Providing User support. To respond to Service Desk calls/requests and planned work requests. To manage such items through to resolution or escalate them to another member of the team Configuring & Maintaining Windows Servers, Desktops & Laptops Installation of Operating Systems & updates - Windows Server 2008,2012R2 Enterprise& STD, 2016To liaise with external suppliers and support agencies to support and maintain relevant hardware and software. To ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use

• Providing technical support to end users across the company• Ensure all issues are properly logged,• Troubleshooting problems, and maintaining workstation and LAN performance,• Dealing with end users through a series of actions either via phone or email until solving the issue,• Properly escalate unresolved issues to appropriate internal teams,• Coordinating with the vendors until the issue is resolved,• Prioritize and manage several open issues at one time.

Work Profile Installation and Administration of Microsoft Windows Server 2003, Windows Server 2012 R2, Windows Server 2016, Installation and Configuration, Active Directory, DHCP, FTP, VPN, Active Directory Migration from Windows Server 2003 to 2012 R2, Installation and configuration Vmware Esxi 6, Vmware Virtual Machines, Virtual Box, Hand on experience FortiGate 100D installation and configuration, Policy creation and FortiClient VPN configuration, Configuration experience Avaya IP Telephones, Installation and configuration CISCO SF-300-48PP Switch. ISA Firewall 2006 Installation and Configuration, QNAP TVS-471U-RP Network Storage Devise Installation and Configuration Integrated to Active Directory, Data Backup and E-mail ID Creation, Web Monitoring, IT Infrastructure design and implementation, LAN Cable Laying and Installation etc. Network Monitoring and Trouble Shooting, manage client issues to resolution, Effective call management including logging, monitoring / updating and resolving calls in a timely fashion, actively participate in the firm team performance management and development process.

Installation and Administration Microsoft Windows, Terminal Service Supporting, VPN Using FortiGate 80C, and FortiClient Software Installation and Configuring. LAN Cable Laying and Installation etc. Network Monitoring and Trouble Shooting, manage client issues to resolution, Effective call management including logging, monitoring / updating and resolving calls in a timely fashion, actively participate in the firm team performance management and development process.