Direct all areas of enterprise architecture and security by building and implementing strategic IT plans and roadmaps to provide a secure and dynamic platform for IT services throughout the Madison Commercial Real Estate group of companies.Design and implement 24/7 mission critical infrastructure and application delivery platforms for enterprise-wide IT and client facing services, responsible for the disaster recovery and business continuity plan, oversee the establishment and implementation of the information security program and direct risk assessment activities regarding information security.Operational management of IT department - manage the planning, development and maintenance of policies, standards and processes for IT Operations, the recruitment, development and retention of technical staff in accordance with talent and budgetary objectives. Ensure that IT is up-to-date and knowledgeable in respects to industry trends and emerging technologies in anticipation of new business developments and system adaptations.Responsible for the IT service management strategy and operations, supervising staff in delivering top-notch user experience to all employees at headquarters and 6 satellite offices.Integral role in forming and executing the digital strategy, driving the architectural vision, integration, and problem solving on an enterprise level to cultivate and drive innovation across IT, CRM, and software development to support the business objectives.

Designed deployed and supported client technology infrastructure for single and multi-site retail stores including Point of Sale software and hardware solutions such as barcode scanners, receipt printers, signature pads, scales etc.Managed high-volume support department, developing and maintaining strong relationships and professional rapport with customers, driving customer satisfaction and generating increased sales. Typical support ranged from troubleshooting network connectivity and hardware failures to running SQL queries and modifying XML reports, exchanging data between different database formats as well as end user support and training.

System administration, upgraded legacy novell network to Microsoft platform, ongoing system maintenance