I maintain the hardware and software of all library technology, which includes desktops, laptops, tablets, printers, access points, a 3D printer, and a VCR. I digitize patron home movies. Formats include VHS, Mini DV, and 8 mm reels.I maintain documentation on wide selection of technologies used by staff or patrons.I hold classes on technology, which has included streaming services, ChatGPT, and hearing aids. I hold tech help sessions with patrons on whatever topic they need. Topics include email, eBooks, mobile devices, and hearing aids. I hold a Diversity Equity and Inclusion (DEI) book group which reads a book 4 chapters at a time to have more in-depth discussions. Topics have included, racism, sexism, and poverty.

Troubleshot problems and investigate ways to improve the services offered by the Microsoft SharePoint site collectionsTrained new administrators on Microsoft SharePoint site collectionMaintained department documentation in Microsoft Word and Excel formatsWorked on ways to improve communication, which includes maintaining a blog that allows newest technology trends and/or manager updates to be easily conveyed Researched new technology trends and write up reviewsPresented on researched technologies

Maintained group policy and procedures documentationManaged two online document repsitories; Maxima's Trove and ASG's Document DirectDesigned and managed twelve SharePoint sites, also facilitated the move of the department's documentation from network drives to these sites and trained users on how to effectively use them Managed two job scheduling applications; Coviant's Diplomat, which uses FTP with PGP or SFTP to transfer files outside the Partners' firewall in a HIPAA-compliant manner and Cisco's Tidal, which not only handles file transfers but also batch scheduling using such technologies as Robocopy, SQL, and VB.

Managed off-hours staff supporting a plethora of servers and systems located in the Data Center.

Monitored myriad system backupsMaintained tape libraryPrinted bills and financial reportsRan TSM restores

Gathered authoritative computer information and put it in a web page used to help bridge the digital divide in the communityDesigned flyers with details on discounted computer opportunitiesUpdated public PCs with the latest security patches and application versionsWeeded outdated technology books from the collection Wrote blog entries to promote library programs like book club meetings