● Oversaw major accounts including TDSB, City of Toronto, Ministry of Ontario, Bell Media, OLG and many others and provided service for laptops, desktops, printers and servers.● Successfully met SLA’s from 15 minutes to 60 minutes for various suppliers such as Hewlett Packard, Lexmark, Dell and Lenovo.● Gathered problem descriptions and other data, analyzing the root cause of the problems and translating them to drive resolutions.● Identified and ordered parts required according to customer contract, internal stock and type of warranty

● Successfully managed and trained 25+ employees in a busy fast paced environment, resulting in improved service quality.● Surpassed March 2018 total sales goals of $4.2 million, exceeding management expectations.● Handled all customer disputes over pricing or products in a timely and efficient manner.● Provided excellent internal supports including computer systems update, daily sales audits and various administrative duties.

● Processed customer orders in a timely and efficient manner.● Assisted with carry-outs at convenience, ensuring customer satisfaction.● Assisted in training new employees for the cashier role, contributing to the team success.

● Used strong communication and soft skills to handle agitated customers efficiently and professionally.● Received inbound calls and arranged call back times for clients to promptly discuss outstanding balances.● Worked quickly and effectively to meet the daily goals of 100+ phone calls.

● Assisted clients in making the most informed purchasing decisions by effectively deploying product and company knowledge. ● Successfully used negotiation skills to close sales deals whenever opportunities arose.● Consistently achieved monthly sales target, exceeding management expectations.● Well organized and kept track of sufficient inventory levels on a weekly basis.

● Ensured that all products were accurately accounted for and correctly placed in the warehouse.● Provided strong customer experience by listening to the customers and recommending right products to satisfy their needs.● Efficiently maintained adequate inventory level on the sales floor, ensuring smooth operation.

● Efficiently handled over 50-100 calls per day regarding issues for the Microsoft’s game console - the Xbox 360.● Timely Investigated and solved hardware issues related to the Xbox 360. ● Up sold Microsoft products pertaining to the Xbox 360 console. ● Assisted with new agent training and provided coaching on an ongoing basis.