Possess 14 + years of Support management experience specifically in the M365 enterprise management, Exchange Server administrator, SharePoint and Skype/Teams. Bear solid understanding of Windows Administration and Microsoft platforms such as On-Prem Exchange servers, Microsoft 365, Teams/Skype and AD. Having good experience in leading the technical teams to support customer. As of now leading as technical lead for three customer with designation Lead-II-Infrastructure Specialist.

• Managing Exchange server 2016 and O365 Environment.• Office 365 Administration for customers with over 200K users• Administration & Supporting O365 Incidents & Requests• Performing critical changes and performance tuning on messaging servers• Attending Cab meetings with clients for approval of changes.• Resolving technical issues for Microsoft Exchange 2016 and O365.• Managed messaging environment with Exchange Server 2016 in various locations. • Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.• Configuring and Managing Recipients, Groups and Mailboxes.• Monitoring Mail flow through EOP and FireEye.• Configuration and Managing Shared Mailbox & Room Mailbox.• Managing Database recovery, Database Failover.

• Administering and managing nearly 5,00,000 Lync users and Exchange user's• Good knowledge over cumulative update installation to the Lync and Exchange Server 2010 and 2013 infrastructure. ”• Monitored and addressed trouble tickets and service requests submitted for Exchange the Lync Users.• Performs Certificate renewal on Lync and Exchange 2010 and 2013 Servers.• Good knowledge over Patching on Exchange and Lync/Skype servers• Provide operational support and troubleshooting of Lync and Exchange infrastructures• Monitoring and Working on P1 & P2 issues.• Coordinating with different lines of services with SLA.• Handling P1, P2 and P3 issues and attending bridge-calls depending on the severity of the incidents.• Works on Incidents, Change Request and Problem Tickets• Works with different Teams like AC, Backup, PE, Virtualization and Network

• Managing Exchange server 2010 Environment

Provide Technical support to Darts client

Providing Client(Intelenet Global Services) end Desktop support

Provide FMS support to CMS clients