Bipin Bansode Email & Phone Number

Professional Experience:Engineer- Service Assurance | TATA Communications, Pune (Aug 2021 - Present)Handling various customers worldwide, managing services like ILL, GVPN, NDE, IPL, Managed hosting, MHS Firewall, ITFS, Voice, server, etc.Utilizing tools such as SNOW, Finesse, Jabber, Olio, Putty, MRTG, Spotlight for efficient issue resolution.Dealing with reactive and proactive cases, Requests, Change, and Planned activity, blocking and Unblocking cases,Creating and updating cases based on customer demands.Collaborating with TCL Business customers, understanding issues, and facilitating the booking of problem tickets.Prioritizing First Call Resolution (FCR) to enhance overall customer experience.Adhering to timelines and coordinating with SOC, NOC, L2, L3 teams for timely updates and issue resolution.Proactively monitoring MUX alarms, initiating calls to customers to prevent potential network outages.Proficient in SNOW, Finesse, Jabber, Olio, Putty, MRTG, Spotlight tool.Certifications:Networking:CCNA CertifiedCybersecurity:•Completed online course: Ethical Hacking for Beginners. •Knows the essential terminologies related to cybersecurity.•Basic knowledge of various tools like Sqlmap, Metasploit, Wireshark, NMAP.•Basic knowledge of Kali Linux OS, installation and basic tools. AWS: •Completed AWS Cloud Practitioner Essential course.•Know the basic terminologies of AWS, basic global infrastructure of the AWS Cloud, core AWS services, including compute, network, database, and storage services.•Knows AWS Well-Architected Framework, AWS Shared Responsibility Model, pricing tools to make cost-effective choices for AWS services.Previous Professional Experiences:Assistant Professor | Various UGC Approved Institutes, Private Tuition Institutes, and Freelancer (10 years)Taught Electronics & Telecommunication Engineering.Demonstrated excellent written, communication, presentation, and analytical skills.Education:ME E&TC Microwave Engineering | Pune University BE E&TC Engineering | Pune University•Operational knowledge of Antenna Design & Analysis, EMI/EMC analysis, simulation and testing of different Antenna and knows Electromagnetic Theory and Antenna Radiation Mechanism very well.•Experience in Designing, Simulation and Fabrication of following different Antenna's: Microstrip, Dipole, Yagi-Uda, and Antenna Array.•Hands on Practice on EM field software tools like CAD-FEKO, HFSS. Knowledge of RF and Microwave Theory.•Knowledge of Microwave Wave guides and Components