Bipin Biswal Email and Phone Number

 Planning along with sales team to manage file volume | QC Process | Outward and FMS process. Daily monitoring cash activity | EOD Tracking Examine data, including exceptional episodes, to ascertain following of rules at branch level. Drives smooth working together across function at branch level. Monitoring TAT, approval rate, STQC , Hourly DI movement , people production/productivity. Empowerment to team, team engagement, low attrition. Reconciliation check in the system for each branch periodic cash recon during branch visit. Safe control and key management to ensure defined practices are being followed. Tracking MIS and identifying key issues and ensuring achievement of all target. Consumer DI |RPL DI process | Quality adherence | FMS recon. Customer’s service SLA. NPS Penetration. Digital Payment Penetration drive. POS Suraksha Insurance drive across the PAN India Bajaj App | Wallet | UPI Activation

 Promoted to Regional Operation Manager. ( New Expansion of Odisha - Rural Operation) Planning along with sales team to manage file volume | QC Process | Outward and FMS process. Daily monitoring cash activity | EOD Tracking Examine data, including exceptional episodes, to ascertain following of rules at branch level. Drives smooth working together across function at branch level. Monitoring TAT, approval rate, STQC , Hourly DI movement , people production/productivity. Empowerment to team, team engagement, low attrition. Reconciliation check in the system for each branch periodic cash recon during branch visit. Safe control and key management to ensure defined practices are being followed. Tracking MIS and identifying key issues and ensuring achievement of all target. Consumer DI |RPL DI process | Quality adherence | FMS recon. Customer’s service SLA. NPS Penetration. Digital Payment Penetration drive. POS Suraksha Insurance drive across the PAN India Bajaj App | Wallet | UPI Activation

• Team building, people management, people empowerment, people training, people motivation. People skill, people learning trend.Customers Service, Customer management, Cash process. NPS, Digital Drive, mandate, Payment penetration• Quality Process, TAT, training to sales team. FMS process.• Implementation of Policies/Process and continuous evaluation to ensure adherence to the Policy and compliance with the Authorities at branches in the area assigned.• Training of Branch Operation Managers on Policies & Processesfor Consumer Durable Product, Personal Loan, Salaried Loan, Professional Loan, Rural LAP(RLP),Salaried Professionals loan, Gold Loan Other Products as & when launched.• Keeping delinquency under control. Provide Feedback to HO Authorities on Credit Process/Policies/Local Market on a regular basis.• Data Analysis & Sharing of best practices with team. Coordinate with cross function team & ensuring mechanism in place for processing of files with in desired TAT. Manpower forecast & planning.• Ensuring adherence to Vaulting Process & Policies. Auditing Gold as per laid down Policies & Process. Monitor & Ensure resolution for Customers Service queries & request in defined TAT.

• Taking of under writing process ( Personal Loan | Two wheeler Loan | HTS – Personal Loan | Professional Loan )• Credit Policy follow up and adherence. • Customers Profile Verification and eligibility of loan process.• HTS – Personal Loan PD visit. Take up high loan value propositions.• Deviation process. And authorities matrices. • Regular basis in connect with Risk management Team.• Share feedback with Risk Team.• FEMI and 6 MOB Profile cross check and understand to GAP in delinquency.• Customers Follow up and normalization.