• Develop innovative, creative sales strategies and techniques to achieve monthly KPIs and key sales metric• Coach new staff on Telstra products, brand experience and business strategies• Regularly train staff members on customer service and sales techniques to help them achieve monthly targets and create positive advocacy for Telstra • Facilitate day starts and monthly performance reviews to communicate clear goals, sales targets and expectations from individual team members• Can effectively manage the floor during busy periods to maximise on sales opportunities and reduce bad customer service experience

• Successfully managed a team of 12 staff members and coached them on in effective sales and customer service techniques to increase store ranking to no.3 in South West Sydney• Facilitating staff meetings at the start, middle and end of day to promote team culture and effective communication • Provided excellent customer service experience to all customers by strategically managing the customer flow on the floor • Worked collaboratively with the team to identify the customer base and needs in Blacktown to develop new ways of up selling and cross selling Telstra services to best suit their needs

• Manage customer flow on the store floor to ensure smooth running of the store• Provide excellent customer service experience to all Telstra customers • Assist the store leader to carry out day to day tasks and in communicating information to team members. • Assist the Store Manager with monthly staff performance reviews and achieve sales target

• Responsible for stocktaking and maintaining inventory records, on weekly and monthly basis • Maintaining excellent customer service, consistently retain customer base and expand the customer base via proactive sales development activities • Participate and contribute in weekly Operations teleconference • Maintaining full knowledge of all integrated Telstra systems, front and back of house• Organising visual merchandising and store set up on a daily basis• Creating and maintaining internal sales and HR compliance processes for team members • Developing and implementing ongoing business and sales plan for product launches and to achieve daily sales targets.

• Responsible or understanding customer requirements in order to provide them with the best Telstra service to suit their needs • Mentor team member to meet all sales and advocacy targets