Bipin Baniya Email & Phone Number

Calgary, Alberta, Canada

Deerfoot Meadows

• Assist clients with computer service/repair issues.
• Resolve client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.
• Perform repairs, upgrades and related services.
• Provide technical information to clients on available products & services to meet their needs
• Product Demos for Apple, Google, Windows, Canon, Nikon etc.
• Educate client to prevent similar problems.

Calgary, Canada Area

• Provide quality hardware and software support for all end users
• Accept customer desktop and laptop systems in-store for repairs
• Troubleshoot systems and work with customers to determine required hardware or software changes
• Resolve selected issues with smart phones and tablets
• Research complex issues and coordinated with technical resources
• Replaced outdated and malfunctioning hardware to improve performance

Calgary, Canada Area

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify gift card account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Hire, train and supervise employees

Kathmandu, Nepal

• Install and troubleshoot desktop, laptop, peripheral technologies
• Independently repair individual and isolated any PC/Laptop problems
• Ensure appropriate setting up of compound computer networks by organizing and coding systems of wires and cables
• Identify computer problems using specific diagnostic and repair tools
• Set up, check and maintain a range of private computing and office network systems as well as MS Office, Active Directory, Group policies etc.
• Assemble and document all system procedures as guidelines for new employees and reference materials for computer technicians