Biplab Baidya Email and Phone Number

Part of the Short-Term F&B Task Force Team for 2022 FIFA Qatar, responsible to assist the FIFA Director of Operations. Responsible for the F&B Operations at the Stadiums , for the short and long term planning and the management of food & beverage operations in the stadium's front and heart of house to achieve customer satisfaction and quality service while meeting as well as exceeding financial goals.

Assisted the Outlet Manager to manage all aspects of the outlet within the F&B department including the selection, development and performance management of colleagues, optimising profits and increasing sales and included key responsibilities such as:- • Monitored the effectiveness of the workflow and the sequence of service as well as providing hands-on support. • Closely monitored the cashiering function of the outlet, customer satisfaction, and responded to customer feedback . • Conducted… Show more Assisted the Outlet Manager to manage all aspects of the outlet within the F&B department including the selection, development and performance management of colleagues, optimising profits and increasing sales and included key responsibilities such as:- • Monitored the effectiveness of the workflow and the sequence of service as well as providing hands-on support. • Closely monitored the cashiering function of the outlet, customer satisfaction, and responded to customer feedback . • Conducted performance evaluations, training, guidance, coaching, regular briefing and meeting, and counselling of colleagues. • Monitored manning and the competence level of colleagues to ensure sufficiency for the department. • Contributed to the implementation of marketing activities. • Trained all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability. • Conducted regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs. Show less

Was responsible to provide professional and customer focused service to all the hotel guests, ensuring their Restaurant experience would become a memorable experience and included key responsibilities such as:- • Acquired in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. • Practiced good customer relations and attended to customer complaints and queries satisfactorily • Ensured the Outlet is set-up for service and supervise… Show more Was responsible to provide professional and customer focused service to all the hotel guests, ensuring their Restaurant experience would become a memorable experience and included key responsibilities such as:- • Acquired in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. • Practiced good customer relations and attended to customer complaints and queries satisfactorily • Ensured the Outlet is set-up for service and supervise for a smooth operation • Directed and supervised the service team to ensure that all duties are performed as per standards • Ensured that all employees have received adequate training to perform their duties • Ensured proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available. • Ensured minimum wastage, breakage and spoilage • Actively used up selling techniques bye exceeding guest expectations and to increase revenue. Show less