Biplab Gupta Email and Phone Number

Client Engagement- Responsible for Data Mining, Data Management and Data Analysis project for PAN India and regions like Middle East, South East Asian Countries, China, Sri Lanka, Bangladesh and USA→ Data Mining from various Platforms → Data Validation→ Building Report Templates → Detailed Report Analysis→ Creating Dashboards → Weekly Connects with Stakeholders & Station HOD→ Sharing Weekly Activity Summary → Share productivity with Management - Sharing Liner report, Container report, Cargoes report and Country wise report- Sharing Weekly, Monthly and Yearly volume Trend for past 3 years with customer service team- Providing Performance report on conversion of prospective customers- Providing Reports for New and Lost businessesOperational Responsibilities- Focusing on productivity improvement by conducting cross trainings- Conducting Team Coaching- Work Allocation within the team to ensure no OT or weekend support required- Drive Business Process Improvements & Best practices across the Back Office teamsKey Initiatives/ Achievements:- Successfully designed and build Excel template for more than 8 Lakhs data. This has helped to streamline other similar reports

Client Engagement- Responsible for Freight Forwarding project for European countries like Poland, Turkey and Czech Republic countries→ E- Booking → Price Estimation → Fin Ops → Raising Credit Notes→ Meeting Global KPI Targets → Weekly Connects with Customer Support→ Connect Weekly with Station managers → Daily sharing capacity with internal managers - Review of Global KPI’s and detailed analysis with Team and Customer Service team- Identify different opportunities to improve financials and provide value additions to Customer support team- Communicate with Customer support team to identify Challenges & Improvement- Providing weekly reports with volume and New or Lost business- Sharing Weekly Dashboards for Road maps, Challenges, Achievements, VOCOperational Responsibilities- Conducting with team meetings regularly- Focusing on Productivity Improvement by conducting cross training's- Driving Efficiency release, Ideas within team- Conducting Team Coaching- Conducting process Learnings- Work Allocation within the team to ensure no OT or weekend support required- Ensuring team is kept motivated with different team activities- Creating Weekly and Monthly Dashboards for senior managers- Documenting the Process- Refresher training to teamKey Initiatives/ Achievements:- Won the Team Excellence Award from the Global SDP Head and CFO- Consolidated entire EMEA region databases and Build Dashboard in Power BI- Checklist resulting in reducing errors- Successfully exited the Migrations for Poland & Turkey with 100% quality- Successfully improved the ranking from 3rd to 1st for Turkey in Europe- Successfully maintained the Top ranking for Poland for more than a year in Europe

eClerx Services Ltd. (July 2015 till Date)Designation: Associate Process Manager (Project Management & Operations)Key Responsibilities:Client EngagementResponsible for multiple Projects in Competitive Intelligence for an fortune 500 company across different APAC, EMEA and US countries→ Project Plan → Data Mining → analyzing data → Price Monitoring→ MIS Reporting → Client Training→ Presenting data to client → invoicing the clientIdentify different opportunities to increase product matching and revenue and provide value additions to clientsEnsure delivery as per the Service Level Agreement with highest degree of client satisfactionRegular client communication to identify & improve processPresenting roadmaps for the existing competitor websites & new competitor websites on client callsOperational ResponsibilitiesManaging Key Operational metrics Focusing on productivity improvement by conducting cross trainings and automationsCommunication with client & multiple teams for seamless functioning of the business Engaging in Quarterly Business Review Creating weekly dashboards giving the clients weekly statusDocumenting and streamlining the overall processDelivering process trainings & refreshersIdentified and implemented various automations, Excel based macrosDrive Business Process ImprovementsCreating Proposals and SOW for new projects in coordination with Onsite

Client EngagementResponsible & Accountable for multiple Projects→ Analysis → MIS Reporting→ Product Launch → Content Maintenance→ Product EOLs → Support Content→ Translations Management → TrainingIdentify business opportunities and provide value additions to clientsEnsure delivery as per the Service Level Agreement with the clientRegular coordination with clients to identify & adapt to changing business strategies of clientsDefining & presenting Roadmap for the upcoming launches to the clients on weekly basisOperational ResponsibilitiesTeam Management which includes from Developer to SMEManaged key metrics and focusing on productivity improvement by conducting cross trainingsWorked on Quarterly Business ReviewDocumenting and streamlining the overall processEnsuring the team meets Service Level Agreement (SLA)Identified and implemented various automationsConducted regular training sessions & test to keep the team updated with the changing business strategies of clients Drive Business Process ImprovementsCreated weekly dashboardsWorked on Proposals and SOW for new projects in coordination with Onsite

Client EngagementMarket Research between Client vis-à-vis Competitors product line, analyzing the price analysis trend on a weekly basis → Market Research → Price Analysis → Pricing Trends → ReportingCreated Weekly reports on MS Excel platform based on the price analysisPresented the weekly reports to Client & Senior Managers based on the price analysisEvaluated client’s ad-hoc requests and trained the team membersMaintained regular co-ordination with clients and provide them process updatesAuditing Global & Regional reports created by teamOperational ResponsibilitiesWorked on Quarterly Business ReviewConducting cross training for understanding of other ProcessKey Initiatives/ Achievements:Created the new Excel based template for price analysis which was easy to understandPresented dashboard for new on boarding clients for 100% transition qualityHave created the detailed Audit Checklist which has increased the quality to 99%Successfully Transitioned, Developed and On Boarded new opportunities in Travel and HotelsAwarded the Business Improvement award for the best automation which saved 48 hours every quarter

Market Research between Client vis-à-vis Competitors product line, analyzing the price analysis trend on a weekly basis → Market Research → Price Analysis → Pricing Trends → AuditingDocumenting and streamlining the overall processGiving ideas for Business Process Improvements

Key Responsibilities:Handled the entire Operations of the CompanyCalculated VAT amount and uploading it on the clients Web Server which in turn would be uploaded in the servers of the respective European Tax DepartmentDispatching invoices to respective countrys tax departmentsTraining and guiding new recruits in my teamKey Initiatives/ Achievements:Designed the Website for our esteemed clients in EuropeCreated a presentation deck in Power Point for a multinational company giving the details about the VAT services we are providing for other ClientsResponsible for deliverables on Quality and Productivity parameters