Biplab Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Help customers to start from a position of feeling confident about using company’ssoftware product. Holding demos and meetings to get new customers up to speed.Visiting customers and scheduling conference calls so they have customized training inhow the software product can be used to meet their particular needs.Understanding business needs, capturing, analyzing new requirements of projects andtasks followed by scoping and documentation. Delivering them to the respectivestakeholders for process re-engineering and improvements.Upselling of product features and tools to the customers depending on their needs.Preparing SOW for small and medium size projects and tasks.Identifying and correcting the defects in the product. Closely work with the supportprofessionals and product support development team to provide efficient solutions forthe incidents and defects raised by the customer and sometimes internally.Gathering feedbacks and responsible for ensuring that customer feedback is heard.Being a customers advocate.Data analysis, to always check the health and growth of the customer. Collectingfeedback. Presenting status reports to higher management.

Bengaluru Area, India

Always deliver exceptional customer service. Answered all questions and addressedall concerns that the customer may have. Demonstrate product functionalityaccurately and completely.Played roles in talking about the use cases, requirements, technicalities, businessneeds, customer problems etc.Addressed customer issues, service requests, general clarifications pertaining to theproduct and update them in a timely fashion to ensure customer satisfaction.Identifying and correcting the defects in the product. Closely work for productsupport development team and other internal teams to provide efficient solutionsfor the incidents and defects raised by the customer.Stay up-to-date with product knowledge, business flow, market dynamics. Maintaincomplete documentation for all product-related activities.

Bangalore

Bachelor Of Technology (Btech), Computer Science

Activities and Societies: Merit certificate in the event paper presentation in Promethean2010 BVRIT.

12Th, Science

Activities and Societies: Gold medalist in (4*100 relay)Hyderabad regional athletic meet2007 Dundigal