Biplab Mukherjee Email & Phone Number

India

Gurgaon, India

Handling customer on-boarding, post-sales engagements & customer journey. Retention of the customers. Assisting in renewals which apparently helped to increase revenue.Responsible for creating the SOP for the smooth functioning of the process. Analyzing existing CRM practices and implementing more efficient and effective practices for better satisfaction and timely response. Assist with campaign management strategy and execution against target segments.

Delhi, Delhi

Provide photographic services to clients for various domains viz, Real Estate, Architecture & Interiors, Corporate event, Commercial product, Construction progress photography, Press and PR, Industrial, Portrait, Documentary, Street & Food photography. Responsible for photographing, printing photos, accounting and customer service. Provide customer services to clients regarding scheduling appointments and photo shoots.

Gurgaon, India

Explore markets within Delhi NCR for business opportunities and develop quality leads that can be converted to a profitable business. Project planning and tracking; creating key milestones & performance indicators. Management of third party vendor work, contractors and suppliers across the project.Develop relationships with individuals through networking and attending meetings.Responsible for the quality of images received from across the locations.Responsible for end to end execution of the process across the locations in India. Help the business in increasing online productivity on a daily basis. Prepare presentations/decks for fortnightly business reviews.

Gurgaon, India

Analyzing existing CRM practices and implementing more efficient and effective practices for better satisfaction and timely response. Coordinating with projects team and utilizing customer feedback to improve upon the quality of work and to reduce post-sales complaints. Aligning the site team towards customer need and maximum satisfaction. Monitoring post-sales hand over processes Handing over the units to the customer across Residential/ commercial properties (approximately handed over 1000 units) Was responsible for all their photoshoots viz Residential Projects, Commercial Projects, Construction Updates, Events, Interiors or Exteriors etc. Working hand in hand with the designing team for the Art Work, lay-outing designs, implementing ideas, etc.

New Delhi Area, India

Handling a team of Customer Executives and SME. Performance & Attrition Management. Providing valuable feedback to the training department to improve the training modules to fill the gaps between the Training and Customer Care Operations Departments.To review and analyse individual performances and making a fair assessment.