Biplab Mukherjee personal email
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I have a diverse experience of over 14 years in the domain of Customer Success, Operations, Client Relationships, Photography and Health & Nutrition. I am capable of streamlining processes and extremely confident in handling teams & conflict management.My expertise: 1. Client success & its metrics2. Churn analysis3. Expansion revenue & Referral4. Team building and consulting5. Capacity building6. Team education, mentoring and training7. Client management & Trend management8. Escalation & Expectation management9. Change management10. Stakeholder managementCustomer Relationship Management- Involved in all the phases of Customer Lifecycle Management. I have been an active participant in various projects and initiatives trying to improve metrics like CSAT, VOC, CTQ parameters, FCR and call quality to name a few.
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Customer Success ManagerMyoperator Jun 2021 - PresentIndia -
Customer Service ManagerFitso - Re-Defining Sports Mar 2017 - Jun 2021 -
Customer Relations ManagerFitso - Re-Defining Sports Mar 2017 - Mar 2020Gurgaon, IndiaHandling customer on-boarding, post-sales engagements & customer journey. Retention of the customers. Assisting in renewals which apparently helped to increase revenue.Responsible for creating the SOP for the smooth functioning of the process. Analyzing existing CRM practices and implementing more efficient and effective practices for better satisfaction and timely response. Assist with campaign management strategy and execution against target segments.
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Founder/OwnerCandidu Photography Jan 2016 - Feb 2017Delhi, DelhiProvide photographic services to clients for various domains viz, Real Estate, Architecture & Interiors, Corporate event, Commercial product, Construction progress photography, Press and PR, Industrial, Portrait, Documentary, Street & Food photography. Responsible for photographing, printing photos, accounting and customer service. Provide customer services to clients regarding scheduling appointments and photo shoots.
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Manger Customer Success And PhotographyIndiahomes.Com Oct 2014 - Dec 2015Gurgaon, IndiaExplore markets within Delhi NCR for business opportunities and develop quality leads that can be converted to a profitable business. Project planning and tracking; creating key milestones & performance indicators. Management of third party vendor work, contractors and suppliers across the project.Develop relationships with individuals through networking and attending meetings.Responsible for the quality of images received from across the locations.Responsible for end to end execution of the process across the locations in India. Help the business in increasing online productivity on a daily basis. Prepare presentations/decks for fortnightly business reviews.
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Manger Crm & Head PhotographyUnitech Limited Jul 2011 - Oct 2014Gurgaon, IndiaAnalyzing existing CRM practices and implementing more efficient and effective practices for better satisfaction and timely response. Coordinating with projects team and utilizing customer feedback to improve upon the quality of work and to reduce post-sales complaints. Aligning the site team towards customer need and maximum satisfaction. Monitoring post-sales hand over processes Handing over the units to the customer across Residential/ commercial properties (approximately handed over 1000 units) Was responsible for all their photoshoots viz Residential Projects, Commercial Projects, Construction Updates, Events, Interiors or Exteriors etc. Working hand in hand with the designing team for the Art Work, lay-outing designs, implementing ideas, etc. -
Assistant Manger - Customer Service OperationsIbm Daksh Aug 2007 - Oct 2010New Delhi Area, IndiaHandling a team of Customer Executives and SME. Performance & Attrition Management. Providing valuable feedback to the training department to improve the training modules to fill the gaps between the Training and Customer Care Operations Departments.To review and analyse individual performances and making a fair assessment.
Biplab Mukherjee Skills
Biplab Mukherjee Education Details
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Raisina Bengali School
Frequently Asked Questions about Biplab Mukherjee
What company does Biplab Mukherjee work for?
Biplab Mukherjee works for Myoperator
What is Biplab Mukherjee's role at the current company?
Biplab Mukherjee's current role is Customer Success Manager at MyOperator.
What is Biplab Mukherjee's email address?
Biplab Mukherjee's email address is bi****@****ail.com
What schools did Biplab Mukherjee attend?
Biplab Mukherjee attended Raisina Bengali School.
What are some of Biplab Mukherjee's interests?
Biplab Mukherjee has interest in Interacting With Strangers, Listening To Music, Social Services, Children, Traveling, Environment, Education, Photography.
What skills is Biplab Mukherjee known for?
Biplab Mukherjee has skills like Team Management, Photography, Advertising, Vendor Management, Photoshop, Management, Marketing, Business Development, Crm, Performance Management, Customer Service, Magazines.
Not the Biplab Mukherjee you were looking for?
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3aspiresys.com, gmail.com, indegene.com1 (732) 7XXXXXXX
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Biplab Mukherjee
Bengaluru1gmail.com -
Biplab Mukherjee
Senior Expert Web Developer | Technical Project Management Leadership | Php, Laravel, Mysql, Wordpress, React Js, Jquery, Github, JiraKolkata -
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2gmail.com, mcdermott.com
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