Biplav Bose

Biplav Bose Email and Phone Number

Operations Specialist @ HCL Technologies
Noida, UP, IN
Biplav Bose's Location
Noida, Uttar Pradesh, India, India
Biplav Bose's Contact Details

Biplav Bose personal email

n/a
About Biplav Bose

Insightful experience of over 20 years leading from the front across Operations Management, Project Management, Business Transformation, Client Management, Process Management, SL desk and MIS. Certified Six Sigma Green Belt, AGILE SCRUM fundamental. Exposure to standards like PCMM, COPC, OHSAS, ISO.

Biplav Bose's Current Company Details
HCL Technologies

Hcl Technologies

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Operations Specialist
Noida, UP, IN
Biplav Bose Work Experience Details
  • Hcl Technologies
    Operations Specialist
    Hcl Technologies
    Noida, Up, In
    View
  • Hcl Technologies
    Operations Specialist
    Hcl Technologies Jan 2021 - Present
    Noida, Uttar Pradesh, India
    View
  • Hcltech
    Senior Operations Manager
    Hcltech Jan 2021 - Present
    India
    View
  • Real Estate Freelance
    Freelancer
    Real Estate Freelance Oct 2018 - Mar 2020
    Noida Area, India
    View
  • Empaxis Data Management Llc
    Senior Operations Manager
    Empaxis Data Management Llc Jun 2017 - Sep 2018
    Noida Area, India
    View
  • Finlace Consulting Pvt Lt
    General Manager Operations
    Finlace Consulting Pvt Lt Jun 2013 - May 2017
    Noida Area, India
    View
  • Aptara Corp
    Manager Operations
    Aptara Corp Oct 2011 - Sep 2012
    New Delhi Area, India
    Expertise in Operations Management, People Management, Project Management, Workforce Management, Service Delivery, Transition Management, Client Relationship Management, Process Re-Engineering, High Level Presentation Skills, Reporting Analytics and Quality Standards.Experienced in Handling Large Teams and Multiple Departments.ITIL V3 Foundation Certified.Exposure to Quality Standards - ISO, COPC, PCMM and OHSAS.Expertise in Operational Dashboards, Performance Management System (PMS) to derive Operational Excellence.End to end experience in designing and implementing Operational Processes in a BPO/ITES/KPO environment.
    View
  • Hcl Technologies
    Senior Team Leader
    Hcl Technologies May 2003 - Oct 2011
    Noida Area, India
    •Operations Management - Delivering against targets, maintaining SLA's, providing cross training etc.•Client Servicing - Identifying the improvement areas & implementing measures to maximize customer satisfaction levels, risk mitigation, ensuring business continuity.•Team Management - Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.•Business Transformation - Identifying and driving improvement projects, response to RFPs, high level reports and presentations.•MIS and Service Level desk – Formed and headed MIS and SL Desk for US Telecom vertical (500 seater) within HCL looking after Noida and Chennai business centers in Feb’09. Additionally handed over process Training department in Apr’11. Reported into AVP.•Off Shore Process Transition- Selected from a team of 40+ team leaders to help transition and integrate 6 new BFSI processes. Using HCL transition methodology being a part of core transitioning team, getting new people aligned to the core values and practices of HCL, driving coordination among different departments. Simultaneously entrusted with additional assignment of handling 2 pilot projects in BFSI vertical (AP & Bank Rec.)
    View
  • Hcl Technologies
    Sr. Team Leader
    Hcl Technologies 2003 - 2011

Biplav Bose Skills

Crm Team Management Operations Management Service Delivery Management Vendor Management Project Management Mis Process Management Leadership Quality Management Training Outsourcing Bpo Transition Management Business Process Re Engineering Business Transformation People Development Team Leadership Customer Satisfaction Manage Client Relationships Telecommunications High Level Reporting Integration Sla Service Level Agreements Sales And Marketing Leadership Real Estate Investment Consulting Management Information Systems Customer Relationship Management

Biplav Bose Education Details

  • Iase
    Iase
    1St

Frequently Asked Questions about Biplav Bose

What company does Biplav Bose work for?

Biplav Bose works for Hcl Technologies

What is Biplav Bose's role at the current company?

Biplav Bose's current role is Operations Specialist.

What is Biplav Bose's email address?

Biplav Bose's email address is bi****@****ace.com

What schools did Biplav Bose attend?

Biplav Bose attended Iase.

What are some of Biplav Bose's interests?

Biplav Bose has interest in Social Services.

What skills is Biplav Bose known for?

Biplav Bose has skills like Crm, Team Management, Operations Management, Service Delivery, Management, Vendor Management, Project Management, Mis, Process Management, Leadership, Quality Management, Training.

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