Bipneet Kaur Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Respond to inbound telephone calls and emails within established service level targets for three different hospitals.• Provide troubleshooting and technical support via telephone and email.• Respond to end user inquires, run diagnostic programs, and determine and implement solutions.• Provide hardware related support for PCs, laptops, printers, cell phones, and tablets etc.• Resolve Level 1 issues and escalate complex and/or high priority incidents to the appropriate support groups for resolution• Provide account management for access provisioning using Active Directory.• Follow-up with end users to provide status updates as per service level guidelines.• Communicate with customers at all levels of technical and non-technical skills sets • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.• Work collaboratively with people across the organization• Properly document and track all contacts using a ticketing system (Service Now) with a sense of urgency and an eye for detail.• Account creation for clinical applications such as Soarain clinicals, Sovera , OR schedule etc

Brampton, Ontario, Canada

• Process, package and label orders accurately.• Inspect products for defects and damages.• Organize warehouse space.• Contribute ideas on ways to improve or optimize warehousing procedures.

North York, On, Canada

Installation, configuration, relocation, upgrade, maintenance and documentation of IS equipmentand software packages.• Consult and assist users with their computing devices.• Maintain and support Hospital issued telecommunication devices and mobile computer systems.• Ensure departmental systems are compatible with Hospital Information Systems.• Provide front-end Helpdesk support to staff with their accounts and passwords.• Add, delete and update users and groups to Active Directory and give permissions.• Create, resolve, escalate and follow up on tickets.• Attend and contribute ideas in monthly and weekly team meetings.

Information Technologies Support Service, Information Technology

Bachelor Of Science - Bs, Computer Science, 69%