6 years of experience in overseeing a project focused on providing accessible and affordable cancer care to the state population, effectively manage patient calls and coordination across 18 cancer hospitals in Assam. With a daily patient count ranging from 150 to 300, work closely with ground team members to ensure seamless operations and generate detailed reports for senior management. Dedicated to enhancing healthcare accessibility, committed to contributing to the delivery of high-quality cancer care services to the community. And also experienced in Customer Service Associate for 1.8 years, skilled in managing Canadian & US clients in an international voice process, optimized explaining mortgage processes. Successfully handling a high volume of 100-120 Canadian clients daily and excelling in sales conversion through compelling communication. Proficient in utilizing CRM software tools to streamline customer interactions and achieve exceptional customer satisfaction.I am a driven and ambitious individual who is eager to work in progressively demanding environments where my interpersonal skills and analytical abilities will be the most valuable. Also, I am committed to developing myself professionally as an employee for the company's benefit. Ultimately, my goal is to do everything in my power for their organization.Committed to creating positive working environments and continuously advancing. I am open to having any questions; feel free to contact me.bipradas1993@gmail.com