Bipra Das Email & Phone Number

Guwahati, Assam, India

Summary - 6 years of experience in overseeing a project focused on providing accessible and affordable cancer care to the state population, effectively manage patient calls and coordination across 18 cancer hospitals in Assam. With a daily patient count ranging from 150 to 300, work closely with ground team members to ensure seamless operations and generate detailed reports for senior management. Dedicated to enhancing healthcare accessibility, committed to contributing to the delivery of high-quality cancer care services to the community. Patient Onboarding: Create patient IDs, process KYC paperwork, and upload/generate leads. Tele-verify medical documents, respond to inquiries, and enter accurate patient data.Quality Assurance: Audit patient query resolutions and ensure team adherence to protocols.Financial Operations: Process cash receipts, collaborate with billing, and maintain daily attendance records.Communication & Collaboration: Foster positive relationships with colleagues and stakeholders. Prepare daily/monthly progress reports in Excel and PPT.Knowledge Transfer: Train new team members on software, hospital operations, and best practices.>Strong understanding of government health schemes (finance & billing)>Excellent data entry, communication, and interpersonal skills>Proficient in MS Office and various healthcare applications

Highly organized and detail-oriented healthcare professional with experience in patient care coordination, data entry, and administrative tasks. Skilled in:Patient Care: Data entry of medical history, insurance, and financial information. Scheduling appointments, referrals, and ensuring patient needs are met.Communication: Responding to emails, phone calls, and patient inquiries. Completing forms and documents accurately.Administrative Support: Cash receipt processing, collaborating with internal teams, daily and monthly progress reporting.>Specific software proficiency (e.g., HMIS, JIRA, Tata Digital nerve centre)>Strong interpersonal and communication skills.>Ability to prioritize and manage multiple tasks effectively.

India

Summary - Experienced Customer Service Associate skilled in managing Canadian & US clients in an international voice process, optimized explaining mortgage processes. Successfully handling a high volume of 100-120 Canadian clients daily and excelling in sales conversion through compelling communication. Proficient in utilizing CRM software tools to streamline customer interactions and achieve exceptional customer satisfaction. •Assists sales staff with daily tasks on tele and maintains Canadian client records by updating account information in the computer system. Process loan cash transactions such as payment processing, loan payoff, escrow disbursement, investor sale, etc. and monitor cash account and reconcile loan payment received from borrower. •Regular updating of CRM with relevant client info, including change of status, contact information, transaction notes and key activities. Generate various loan notices such as billing statement, maturity notice, late payment notice, payoff statement, etc. and timely generation and distribution of client documentation for execution.•Maintains financial accounts by processing international client adjustments. Track, follow-up, and complete clients call backs to ensure inquiry resolution and collect payments whenever necessary and appropriate. •Document call details, such as nature of call, client comments, follow-up dates, etc., in mortgage servicing system and resolve client issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. •Process loan cash transactions such as payment processing, loan payoff, escrow disbursement, investor sale, etc. and monitor cash account and reconcile loan payment received from borrower.

Master Of Business Administration - Mba, Finance, General, 81.17

Bachelor Of Commerce - Bcom, Business/Commerce, General