Senior Analyst with over 5+ years of expertise in Major Incident Management teams. Worked on ticketing tools for troubleshooting. Successfully led cross-functional teams to ensure the timely and smooth execution of projects. Proficiently managed diverse clients and streamlined processes for optimal results.
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Senior AnalystEclerx Dec 2023 - PresentPune, Maharashtra, India -
Senior Executive - Finance OperationsCapita Jan 2021 - Jul 2023Pune, Maharashtra, India•Executed financial transactions, managing tasks like invoices and payments efficiently.•Monitored accounts proactively, liaising with manager to ensure prompt payments, reducing holding periods.•Collaborated with the automation team, playing a role in automating tasks and enhancing overall processes.•Generated and managed reports involving missing data and rejected transactions, facilitating prompt customer refunds.•Managed ADS tool proficiently for… Show more •Executed financial transactions, managing tasks like invoices and payments efficiently.•Monitored accounts proactively, liaising with manager to ensure prompt payments, reducing holding periods.•Collaborated with the automation team, playing a role in automating tasks and enhancing overall processes.•Generated and managed reports involving missing data and rejected transactions, facilitating prompt customer refunds.•Managed ADS tool proficiently for monitoring and executing targeted administrative functions. Show less -
AnalystEclerx Jan 2019 - Jan 2021Pune, Maharashtra•Orchestrated daily operations in the Major Incident Team, ensuring seamless coordination among all stakeholders for timely task completion.•Steered incident resolution processes by facilitating proactive support engagement.•Acquired proficiency in server monitoring, contributing to an elevated standard of customer experience.•Precisely documented critical actions and conference call proceedings.•Demonstrated leadership prowess by spearheading a team of 5 members… Show more •Orchestrated daily operations in the Major Incident Team, ensuring seamless coordination among all stakeholders for timely task completion.•Steered incident resolution processes by facilitating proactive support engagement.•Acquired proficiency in server monitoring, contributing to an elevated standard of customer experience.•Precisely documented critical actions and conference call proceedings.•Demonstrated leadership prowess by spearheading a team of 5 members during business expansion. Show less
Bipul Kumar Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Bipul Kumar
What company does Bipul Kumar work for?
Bipul Kumar works for Eclerx
What is Bipul Kumar's role at the current company?
Bipul Kumar's current role is Senior Analyst.
What schools did Bipul Kumar attend?
Bipul Kumar attended Savitribai Phule Pune University.
Who are Bipul Kumar's colleagues?
Bipul Kumar's colleagues are Akash Rathod, Ranjeet Dhodmise, Shreya Saji, Ajay Deshmukh, Saloni Jain, Adrija Vardeyeshwas N J, Khadija Mohasin Momin.
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Bipul Kumar
Bengaluru -
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Bipul Kumar
Founder, Dais | On A Mission To Transform The Landscape Of Employability In Bihar | Rse Forum | AdhivahaPatna -
Bipul Kumar
Lead Process Engineer - Industrialization | Wcm Expert | Special Process Expert- Torque Tightening | Rolling Stock | Alstom | Ex-L&T | Certified Lean Six Sigma Black BeltBengaluru1alstom.com
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