•Executed financial transactions, managing tasks like invoices and payments efficiently.•Monitored accounts proactively, liaising with manager to ensure prompt payments, reducing holding periods.•Collaborated with the automation team, playing a role in automating tasks and enhancing overall processes.•Generated and managed reports involving missing data and rejected transactions, facilitating prompt customer refunds.•Managed ADS tool proficiently for… Show more •Executed financial transactions, managing tasks like invoices and payments efficiently.•Monitored accounts proactively, liaising with manager to ensure prompt payments, reducing holding periods.•Collaborated with the automation team, playing a role in automating tasks and enhancing overall processes.•Generated and managed reports involving missing data and rejected transactions, facilitating prompt customer refunds.•Managed ADS tool proficiently for monitoring and executing targeted administrative functions. Show less

•Orchestrated daily operations in the Major Incident Team, ensuring seamless coordination among all stakeholders for timely task completion.•Steered incident resolution processes by facilitating proactive support engagement.•Acquired proficiency in server monitoring, contributing to an elevated standard of customer experience.•Precisely documented critical actions and conference call proceedings.•Demonstrated leadership prowess by spearheading a team of 5 members… Show more •Orchestrated daily operations in the Major Incident Team, ensuring seamless coordination among all stakeholders for timely task completion.•Steered incident resolution processes by facilitating proactive support engagement.•Acquired proficiency in server monitoring, contributing to an elevated standard of customer experience.•Precisely documented critical actions and conference call proceedings.•Demonstrated leadership prowess by spearheading a team of 5 members during business expansion. Show less