• Over 21 years of work experience in Consulting, Education and ITES/BPO domains which encompasses Publishing Services (Digital), E-Learning, Multimedia Content Development, Enterprise Resource Planning (ERP) implementation, Content Conversion and Digitisation, Integrating End-to-end Service Delivery, Computer and Management Education etc.• Expertise in effective implementation of Operations Management coupled with a strong focus on global quality benchmarks, to excel in the areas of customer-centric service delivery.• Proficient in managing & leading teams to ensure successful implementation of SOPs (Standard Operating Procedure) which are so essential to achieve business excellence.• Skilled in coordinating with internal/external customers towards ensuring successful business operations. • Self-driven with excellent command in driving team performance with effective implementation of MIS & DSS coupled with interpersonal, communication & organisational skills with proven track record.•