Achievement-driven professional with over 15 years of rich experience in QA-QC Management across Petroleum & Petrochemical IndustryHighly skilled in sampling & lab testing of all products, including diesel, kerosene, lubricating oil, sulphur, bitumen, Modified Bitumen, Emulsion, and hydrocarbon condensate; the creation of SOPs for tabletop instruments & methods and the creation of MSDS for all laboratory chemicals and finished goods Possess expertise in analysing that the Quality Management Systems (QMS) adopted in the laboratory is tailored to meet the requirements of ISO 9001, ISO 14001, BIS, and ISO/IEC 17025Handling customer complaints, providing resolution and ensuring customer complaint closureTaking care of implementation & maintenance of Quality Management SystemAdopting and gaining the ISI mark (BIS certification) and NABL accreditation for bitumen, bitumen emulsion, and performance grade modified bitumenParticipating in the end-to-end process beginning with the testing of raw materials, manufacturing, packaging, and quality control testingAdhering to the SOP protocol; reviewing & carrying out test cases in the quality control centre, managing problems, and analyzing resolution tasks  Working with operating staff to establish procedures, standards, systems and procedures  Recommending improvements to the production process to ensure quality control  Maintaining and improving quality by completing product, company, system, compliance, and surveillance audits, and investigating customer complaints Sustaining compliances of Integrated Management System (IMS), Quality Management System (QMS) as per ISO/IEC 17025 and Bureau of Indian Standards (BIS)  Ensuring improvement in the performance of the calibration agency in accordance with NABL standards Conducting cold mix, site support for fog seal micro surfacing, cold mix design, emulsion mix design and asphalt hot-mix design, conducting seminars, testing demonstrations and troubleshooting for PMB PG grades  Instrument in handling Brookfield viscometer, dynamic shear rheometers, water hardness, say bolt Furol, Karl fisher apparatus and Tar viscometer Particle charge Analyzer, Flash point apparatus, melting point apparatus, Penetrometer, PH meter, Ductility meter, Titrator, Fractional distillation, Moisture Balance, Rolling thin Film Oven TestCORE COMPETENCIES: Quality Assurance/ Quality Control Process Improvement Quality Audits/ Due Diligence, Quality Documentations ,Operational Performance Management ,Root Cause Analysis, Licensing & Certification,Research & Development