- Provided customer service and product knowledge - Tend to customers needs beyond expectations to ensure complete customer satisfaction- Aided with multiple department tasks to settle and resolve all issues at hand to correct - Strategically planning tactics to reach our daily UPT, CRV, ADT goals, discuss ways to improve

- Develop CSP documents for client report Utilize Microsoft eAgreements and Explore.ms to operate daily contract tasks- Assist and support internal team members & customers on complex licensing sales opportunities, including Net New, Upgrade, and Renewal opportunities- Managed the day to day relationship with existing customer base and new business- Evaluate all licensing agreements for license partners and transmit all reports - Utilize Microsoft eAgreements and Explore.ms to operate daily contract tasks- Ensures compliance with all applicable regulations and maintains all necessary records in database

- Perform remote application deployment, configuration, and support using Radia, Quick Assist, InTune, and Desktop Management tools.- Exposure to system development life cycle (SDLC), including planning, requirements, analysis, design, build, testing, implementation and post-implementation activities- Knowledge of Server operating systems (Windows, UNIX, Linux) and configurations, storage, network topologies and configurations, operating systems, database technologies, security technologies- Assist Ministries with building/adjusting IT Infrastructure for the 2022 Ontario election transition - Create Datasheets and documentation for IT-related issues, databases and project tasks

- Analyze database and report monthly metrics for CyberSecurity department- Utilize PowerBi visualizations to create dashboards and stat sheets for monthly tracking- Create Azure Boards and backlogs for team to oversee security tasks- Plan and execute security risk management ideas with executive Cyber Security team

- Creating Spreadsheets/organizing data using Microsoft excel/google spreadsheets for management, used for seeing project results - Demonstrated consistent time management ability by completing projects on a timely matter