Description:• Develop actionable plans from vague concepts, and provide cost-effective solutions for rapid product introduction, enhancing customer experience, and improving business performance.• Create new tools and processes, lead discussions and meetings, and ensure open communication to support change management and senior leadership engagement.• Liaise with teams, customers, business units, and vendors on cross-functional projects, manage project tasks and deliverables, lead process improvements, and oversee corporate/business unit initiatives including requirements, risk assessments, and communication.

Description:• Provide prompt technical support and assistance to customers via phone, email, or remote troubleshooting.• Diagnose and resolve hardware and software issues, utilizing effective problem-solving techniques.• Document customer interactions, inquiries, and solutions accurately, ensuring timely follow-up and updates.Accomplishments:• Served as a Subject Matter Expert (SME) for TELUS Business Connect and assisted in training new class of agents.• Organized multiple in-person team-building events.

Accomplishments:• Awarded LimeLight Recognition Award for Q3 and Q4 2023.

Accomplishments:• Awarded Customers First Champions (CFC) Award for Q2 and Q3 2023.• Awarded LimeLight Recognition Award for Q1 and Q2 2023.

Accomplishments:• Awarded Customers First Champions (CFC) Award for Q1 2023.• Awarded LimeLight Recognition Award for Q3 and Q4 2022.• Received 3 Customer Experience Ownership (CEO) Rockstar Awards, for June, August, and October 2022.

Beone Clothing - Description:• Spearhead all aspects of business operations, ensuring efficient management of resources, budgets, and timelines.• Cultivate and nurture strategic partnerships within the fashion industry, collaborating with influencers, stylists, and retailers to enhance brand visibility and drive sales.• Oversee product development, from ideation to final production, ensuring high-quality designs and adherence to brand standards.Beone Services - Description:• Developed a comprehensive business plan, securing necessary resources and overseeing day-to-day operations. Ensured efficient production scheduling, quality control, and effective inventory management.• Managed client relationships by addressing inquiries, providing accurate quotes, and ensuring high levels of customer satisfaction. Led successful business development efforts, acquiring new clients and establishing long-term partnerships.• Implemented impactful marketing strategies to enhance brand visibility, attract target customers, and drive substantial business growth.

Description:• Shape creative vision, collaborating with artists for a distinctive musical identity.• Devise strategic plans for impactful music releases, considering marketing and distribution.• Lead and manage cross-functional teams to foster collaboration and drive project success.

Description:• Drove a high-performance sales team to exceed targets, resulting in consistent revenue growth and enhanced competitiveness in the market.• Developed and implemented effective sales strategies, resulting in a notable increase in both average transaction value and customer conversion rates.• Mentored and coached sales associates, enhancing their product knowledge and sales skills, leading to improved customer engagement and overall sales performance.