Birane Wane Email & Phone Number

Montreal, Quebec, Canada

• Description:
• Develop actionable plans from vague concepts, and provide cost-effective solutions for rapid product introduction, enhancing customer experience, and improving business performance.
• Create new tools and processes, lead discussions and meetings, and ensure open communication to support change management and senior leadership engagement.
• Liaise with teams, customers, business units, and vendors on cross-functional projects, manage project tasks and deliverables, lead process improvements, and oversee corporate/business unit initiatives including.

Montreal, Quebec, Canada

• Description:
• Provide prompt technical support and assistance to customers via phone, email, or remote troubleshooting.
• Diagnose and resolve hardware and software issues, utilizing effective problem-solving techniques.
• Document customer interactions, inquiries, and solutions accurately, ensuring timely follow-up and updates.Accomplishments:
• Served as a Subject Matter Expert (SME) for TELUS Business Connect and assisted in training new class of agents.
• Organized multiple in-person team-building events.

Montreal, Quebec, Canada

• Accomplishments:
• Awarded LimeLight Recognition Award for Q3 and Q4 2023.

Montreal, Quebec, Canada

• Accomplishments:
• Awarded Customers First Champions (CFC) Award for Q2 and Q3 2023.
• Awarded LimeLight Recognition Award for Q1 and Q2 2023.

Montreal, Quebec, Canada

• Accomplishments:
• Awarded Customers First Champions (CFC) Award for Q1 2023.
• Awarded LimeLight Recognition Award for Q3 and Q4 2022.
• Received 3 Customer Experience Ownership (CEO) Rockstar Awards, for June, August, and October 2022.

Montreal, Quebec, Canada

• Beone Clothing - Description:
• Spearhead all aspects of business operations, ensuring efficient management of resources, budgets, and timelines.
• Cultivate and nurture strategic partnerships within the fashion industry, collaborating with influencers, stylists, and retailers to enhance brand visibility and drive sales.
• Oversee product development, from ideation to final production, ensuring high-quality designs and adherence to brand standards.Beone Services - Description:
• Developed a comprehensive business plan, securing necessary resources and overseeing day-to-day operations. Ensured efficient production scheduling, quality control, and effective inventory management.
• Managed client relationships by addressing inquiries, providing accurate quotes, and ensuring high levels of customer satisfaction. Led successful business development efforts, acquiring new clients and establishing.

Montreal, Quebec, Canada

• Description:
• Shape creative vision, collaborating with artists for a distinctive musical identity.
• Devise strategic plans for impactful music releases, considering marketing and distribution.
• Lead and manage cross-functional teams to foster collaboration and drive project success.

Montreal, Quebec, Canada

• Description:
• Drove a high-performance sales team to exceed targets, resulting in consistent revenue growth and enhanced competitiveness in the market.
• Developed and implemented effective sales strategies, resulting in a notable increase in both average transaction value and customer conversion rates.
• Mentored and coached sales associates, enhancing their product knowledge and sales skills, leading to improved customer engagement and overall sales performance.

Gatineau, Quebec, Canada