Robb Birch Email and Phone Number

Care Net Pregnancy Resource Center of Neosho offers pregnancy tests, limited ultrasounds and counselling for women; parenting classes, and a growing program for fathers. All services are free and confidential. https://carenetneosho.org/ https://carenetneosho.org/

Oversight of 150+ “in-house” financed accounts, manual underwriting of all new loans,and maintaining the customer relationships required to stay relevant and competitive in this field.

▪ Social Media Representation ▪ Internet and Traditional Sales ▪ In-House Product TrainingRepresenting a business that has been family owned and operated for what will soon be the fourth generation, spanning well over eighty years in the same community, the 𝗼𝗻𝗹𝘆 focus one can have is in building and nurturing relationships. // In my decade with the Griffith Family I have assisted our customers at our facilities, as well as inside their homes and businesses Before assuming my new primary role with the company I was responsible for a majority of our multi-platform social media involvement and customer communication.

Responsible for representing Wichita, KS District on Regional Conference Calls, and disseminating new strategic initiatives from those sessions to individual stores.

Lead conversation surrounding GameStop's loyalty program on scheduled district conference calls weekly, improving overall enrollment rates and maintaining accountability among 16+ stores.

▪ T10% Customer Service ▪ <.02%> shrink on annual physical inventory (“Star Tier”)▪ T10% New Game Reservations ▪ T1% of stores in Customer Loyalty SubscriptionsMade discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment — while leading the day-to-day business processes of a multimillion dollar store, functioning as part of a multi billion dollar company. Responsible for the training of all store level associates on specific job functions, including knowledge of company policies, procedures and guidelines. Responsible for ensuring that all Affirmative Action Program initiatives were strictly adhered to. // My success with the company's customer loyalty program is what I view as my biggest accomplishment. When assuming my role as Store Manager the corporate expectation was 5% active enrollment, the last update I shared on LinkedIn was a 28% penetration ytd, projected to easily close ≥30% by the end of the fiscal year. At this point I was personally contacted by Jenn McMillan, the founder of GameStop’s loyalty program to celebrate our team's ongoing accomplishment.

Employ goal at time of hire was to move into the Human Resources department as an “internal promote.”Many HR positions were consolidated into single roles, or positions were left vacant or abated during this time. // Worked multiple areas of production, moved into training/support roles, assisted areas outside of general production.▪ Implemented industrial 5S guidelines in production areas.▪ Commissioned to design a logo used for the company “5S” program featured in communications, on apparel, and in other areas to promote excitement and increase awareness around this initiative.▪ Served on multiple committees, including the safety committee.▪ Attended community events, business expos and outreaches, representing the company and the brand.

▪ 200%+ growth in Saltwater Aquaria ▪ Similar Growth in Reptiles and suppliesCreated an atmosphere of employee retention, leading to relationships being formed with our customer base. Many of whom I still do business with to this day.Represented the company brand at several events at Quality Pets in Oklahoma City, and the HH Backer Show [since renamed ‘Total Pet Expo’] in Chicago, one of the largest World Trade Shows in the industry.

In-person sales of newspaper advertisement. Story and photo contributions as needed.An introduction to many Neosho area business owners who are still considered friends as much as colleagues. The owner of ClawPaws Petshops was one such customer, who I would go on to assist in his business thanks to personal experience and versatility adapting to always meet any situation at hand.

Assumed specific leadership role at request of Assistant Store Manager, “as a personal favor” — teaching me above all else that you can have positive 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 relationships within the workplace, while still 𝘴𝘵𝘳𝘪𝘤𝘵𝘭𝘺 𝘢𝘥𝘩𝘦𝘳𝘪𝘯𝘨 to high professional standards. With regard to business achievement I took calls weekly from WM Home Office lauding our Labor Proficiency, which was consistently within the top 5% of all domestic locations. More important than business accomplishments, the aforementioned manager is still a mentor and friend.

Vehicle graphics shown at a regional and national level, up to SEMA Show [1999/2000]. Logo design and branding for many area businesses that are still in use. …and of course some sign work too. // Also offered assistance in sales and install if needed, because 𝗶𝘁'𝘀 𝗻𝗲𝘃𝗲𝗿 “𝒏𝒐𝒕 𝒎𝒚 𝒋𝒐𝒃”.