A highly dedicated professional with over 20 years’ experience across several industries and sectors. Operating as a business and customer orientated ICT leader, with extensive experience of transformation, change management, service management and programme management. This experience ranges from roles in training and support right up to strategic leadership, project management, business continuity and business transformation.Demonstrated proven ability for leadership, persuasion, project/programme management, and business development at all organisational levels. Successful in using technology to transform customer outcomes and supporting culture. Customer experience focused, self-motivated, with a meticulous attention to detail and able to adapt well to change in a demanding environment. I have managed budgets up to £4 million, delivered procurement projects up to £2.5 million and led a range of services including ICT Support, Cyber Security, Infrastructure, Software Development, Communications and Facilities management. I am a strong believer in focused project & programme management to ensure successful delivery and practise multiple methodologies including Agile and Prince2 / MSP.Created multiple strategies in a range of companies, aligned to key business drivers, customer requirements (internal & external) and resources. Successfully transformed services with a range of system implementations including CRM, cloud services, HR, finance, telephony, document management, etc. All based on sound business cases with a focus on proven return on investment and customer agreed specification derived from detailed business analysis. An excellent communicator and public speaker, communicating with a positive empathetic approach to a wide range of audiences with the ability to tailor communication style to the situation. Experienced in leadership with Exec and Board member colleagues to make the complex understandable through stakeholder empathy. This includes both within the organisation and as a speaker/ contributor at peer networking or industry events. Specialties: Technology and Culture Leadership Stakeholder influence (Customers, Colleagues, Exec, Board)Leadership of cross functional teamsBusiness Transformation and Process ImprovementVendor managementCRM Implementation with LEAN method ROI calculationStrategy and Service ManagementOrganisational Review and Skills DevelopmentPrince2/Agile/ MSP project/Programme ManagementTraining, Mentoring and Peer networkingBusiness Continuity Management