Operations Director - Run Calgary
CurrentKey Success:Increased participation from 11,500 - 18,500 through well defined OKR's established by a diversified review process.Refined Logistics to increase safety, efficiency. Reduced costs per-event by 15% while customer retention.Streamlined and implemented processes for workplace efficiency using software. Basecamp (project management), Invarion (mapping), Alibaba (product fulfillment), Salesforce (CRM)Developed processes and relationships to reduce friction while strengthening relationships with Government, Business and Participants.Diversified revenue stream during the pandemic to include virtual, merchandise and third party events services.