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Ryan Bird Email & Phone Number
Business Owner (Passive Company)
at
Professional Tech Gurus
1 work email found
@pt-gurus.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Owner (Passive Company)
Location
Detroit Metropolitan Area, United States, United States
Company size
Who is Ryan Bird? Overview
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Quick answer
Ryan Bird is listed as Business Owner (Passive Company) at Professional Tech Gurus, a company with 1 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a work email signal at pt-gurus.com and a matched LinkedIn profile for Ryan Bird.
Ryan Bird previously worked as Sr. Help Desk Manager at Spencer Technologies and Director of Customer Service at Whisker. Ryan Bird holds Bachelor'S Degree, Business Administration, Communications, And Psychology from University Of Michigan.
Company email context
Email format at Professional Tech Gurus
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{first}@pt-gurus.com
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Profile bio
About Ryan Bird
With over 19 years of work experience, I am passionate about IT and how to apply it to commercial and residential endeavors, as well as leading business units or a group of people to success. I have a proven track record of improving customer and employee satisfaction, retention, and loyalty, reducing costs, increasing efficiency, leading vast projects, and developing talent. I am always looking to learn new skills and from my mistakes, explore new challenges, or collaborate with diverse and dynamic people/teams. I can adapt to any situation as quickly as I used to run, which is my superpower. Most recently, I was the Director of Customer Service at Whisker, a leading e-commerce platform for pet products and services. I led the growth (12 to 80+ reps) of the 80+ person Omni-Channel Service Team, overseeing all aspects of customer service and after-sale operations. I redesigned the Customer Service Department top-to-bottom, leading to an NPS score of 79 and 80.3 in the next year while improving the culture and employee experience. This diverse and happy team ended every year with a turnover ratio of 10% and cost-to-revenue of less than 1.7%. I have cultivated many skills over the years, including the obvious leadership and relationship-building ones, but others that helped above, including CRM and IVR software acquisition, redesign (Zendesk, Talk Desk, RingCentral, Five9, Salesforce, etc.), optimization, process improvement, and department creation. My leadership style is based squarely on Servant Leadership, and I enjoy helping others solve problems. My methods of applying this style can be summed up with one example: "Chuck the Rep." My former employees definitely remember Chuck :); he would make some dumb mistakes :). He was a customer service rep and would take calls for a day or two once a month. This experience was fantastic in many ways; I am sure you can imagine a few, but the most important was seeing things from the front lines and finding ways to improve everything.
Listed skills include Leadership, Management, Finance, Banking, and 49 others.
Current workplace
Ryan Bird's current company
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Professional Tech Gurus
7 roles
Ryan Bird work experience
A career timeline built from the work history available for this profile.
Sr. Help Desk Manager
Current- Team Leadership and Management: Oversee the help desk team, handling hiring, training, and performance reviews.
- Strategy Development: Create and implement strategies to enhance technical support and customer service.
- Operational Oversight: Manage daily operations, ensuring prompt and effective resolution of customer inquiries and adherence to Service Level Agreements (SLAs).
- Customer Relationship Management: Build and maintain relationships with users and stakeholders, resolving complex issues and discussing system improvements.
- Technical Troubleshooting: Provide expert advice and decision-making support on technical issues and escalations.
- Reporting and Analytics: Track performance metrics through reports to identify improvement opportunities.
Aug 2024 - Present
Business Owner (Passive Company)
CurrentCommercial and Residential IT services company focused on computer troubleshooting, computer networking, home theater setup, TV mounting, and security camera installation.
Dec 2018 - Present
Director Of Customer Service
- Led the growth and success of the 80+ person Omni-Channel Service Team.
- Redesigned the Customer Service Department, achieving an NPS score of 80.3 in the second year (99th percentile of all US businesses).
- Grew a diverse and happy team, decreasing turn-over to 10% and cost-to-revenue to less than 1.7%.
- Developed customer feedback systems resulting in a high response rate and an impressive NPS score.
- Reduced wait-times and improved first-call resolution significantly within the first year.
- Led selection and implementation of all software systems, resulting in significant efficiency gains.
May 2019 - Aug 2022
Director Of Customer Service
- Led a team of 100+ with seven departments (Omni-Channel Service, Sales, Warehouse, Order Fulfillment, Procurement, LTL Logistics, and Last-Mile).
- Increased customer service scores (CSAT) and reduced turnover through culture improvement and progression programs.
- Improved wait-times and first-call resolution through revamping processes, procedures, and software.
- Developed progression systems and reduced warehouse costs while improving shipment accuracy.
- Transformed After Warranty Sales into a profit-center, generating substantial revenue and profit margins.
May 2015 - May 2019
Vp Service & Sales Manager
- Leadership and management of large banking institution branches.
- Consistently ranked #1 in new customer acquisitions and deposits.
- Generated substantial increases in revenues and earnings.
- Received multiple awards for exceptional service and performance.
- Elected to leadership councils due to outstanding achievements.
May 2008 - May 2015
Investment Banker
- Market Analysis: Monitor and analyze industry trends and regulatory impacts in the medical device sector to identify investment opportunities and risks.
- Client Advisory Services: Provide strategic advice on mergers, acquisitions, divestitures, and other financial transactions to optimize client outcomes.
- Financial Modeling: Develop complex financial models to evaluate potential deals and forecast financial outcomes under various scenarios.
- Deal Execution: Manage all phases of transaction processes, from initial client pitches to deal closure, including due diligence and negotiation.
- Capital Raising: Assist medical device companies in securing capital through equity and debt offerings, preparing offering materials, and engaging with potential investors.
- Networking and Relationship Building: Cultivate and maintain relationships with industry professionals, potential clients, and financial institutions to support business development.
Jan 2007 - Mar 2009
2 education records
Ryan Bird education
Bachelor'S Degree, Business Administration, Communications, And Psychology
University Of Michigan
Ccna (Cisco Certified Network Administrator), Computer Systems Networking And Telecommunications
Henry Ford Community College
FAQ
Frequently asked questions about Ryan Bird
Quick answers generated from the profile data available on this page.
What company does Ryan Bird work for?
Ryan Bird works for Professional Tech Gurus.
What is Ryan Bird's role at Professional Tech Gurus?
Ryan Bird is listed as Business Owner (Passive Company) at Professional Tech Gurus.
What is Ryan Bird's email address?
AeroLeads has found 1 work email signal at @pt-gurus.com for Ryan Bird at Professional Tech Gurus.
Where is Ryan Bird based?
Ryan Bird is based in Detroit Metropolitan Area, United States, United States while working with Professional Tech Gurus.
What companies has Ryan Bird worked for?
Ryan Bird has worked for Professional Tech Gurus, Spencer Technologies, Whisker, Reverie, and Chase.
How can I contact Ryan Bird?
You can use AeroLeads to view verified contact signals for Ryan Bird at Professional Tech Gurus, including work email, phone, and LinkedIn data when available.
What schools did Ryan Bird attend?
Ryan Bird holds Bachelor'S Degree, Business Administration, Communications, And Psychology from University Of Michigan.
What skills is Ryan Bird known for?
Ryan Bird is listed with skills including Leadership, Management, Finance, Banking, Investments, Customer Service, Financial Services, and Strategic Planning.
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