Robin Birdsong Email & Phone Number

Business Process Outsourcing (BPO) Customer Success Team services on a fractional basis. Building Success infrastructure for B2B Clients with an experienced team of Chief Customer Officers, Directors of Customer Success, Customer Success Managers, Director Technical Customer Success and Technical Customer Success Managers. Providing an ongoing Customer retention, expansion, satisfaction with Client products and services. www.successbilt.com

Reno, Nevada, Us

● Customer Success Manager for U.S. and global Enterprise and mid-size clients utilizing SaaS Digital Marketing and Sales engagement platform. ● Critical thinking, client retention and expansion. ● Use of Chat GPT 3.5 in creation of unique client related communications● Digital Marketing Play development as part of sales engagement ● Process improvement as part of client development and use case discovery. ● Continuous growth and expansion of client base.

Founder and President● Conduct Fractional C-level Services● Generational AI unique B2B SaaS EMEA client expanding into the U.S. - acted as Director Customer Success and Operations● Execute fractional Success department and COO with SaaS startups and fast-growing companies● Act as fractional CCO - Chief Customer Officer● Channel Partner Manager● Act as Chief Strategy Officer by guiding and facilitating projects through completion in each operational area● Provide C-level consulting and support with clients on People, Process, and Profitability issues● Manage projects with business analytics and metric reporting

● Managed European fashion designer vendor team and key team members ● National and International online and retail organization specializing in women’s European designer fashions ● International Buyer throughout western Europe/Mediterranean to source and purchase unique items● Developed e-commerce store for US fashion purchasing● Coordinated retail offices in Cyprus and Fort Worth for business operations

● Spinoff from Employer Resource Network, Inc.● Channel Partner Manager● Conducted strategic planning and business consulting● Preparation, presentation and submission of RFP (Request for Proposal)● Utilized project management acumen with metric reporting and business analytics

President - SaaS B2B - Company sold to VC Partners● Customer acquisition, retention and expansion● Completed custom implementation and ongoing project management● Awarded a patent for SaaS product design and development● Served as software architect and developer for unique, real-time SaaS debit card software technology with private cloud data storage● Customized real time debit card administration and data integration supporting client's proprietary software claims systems● Managed projects with data analytics and metric reporting.

Metrics: Channel Partner developed in NY, three year contract grew to 200 new clients nationally, over $2M in new sales income | Enterprise clients with over 100,000 employees, contracts over $1M Enterprise clients and SMB nationally - ensured growth and retention President - overseeing multiple department managers with 70 administration employeesLeveraged Project Management skills with business intelligence and metric reportingChannel Partner Manager -developed and managed national partner relationshipsDesigned and collaborated with the senior programmer over 17 years to develop customized Benefits Administration System software, utilized for all employee work, allowing a critical competitive edge in national salesSoftware architect, developer, and SDLC managerRepresented the company as a frequent speaker at industry symposiums.