Robin Birdsong Email and Phone Number
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As a CEO | Founder, including experiences as Chief Customer Officer and Director Customer Success with over 20 years of experience in the B2B/SaaS industry, I have a proven track record of delivering exceptional results for my clients and partners. I have successfully managed and expanded CSM teams, customer accounts, developed and executed sales engagement strategies, and facilitated process improvement and data analysis projects.My core competencies include critical thinking, project management, and organizational skills, as well as a strong focus on customer satisfaction and retention. I am also an energetic and charismatic leader who can build and manage global teams, communicate effectively with senior executives and stakeholders, and adapt to different cultures and markets. My mission is to help my clients achieve their goals and grow their businesses through innovative and tailored solutions.
Successbilt Inc.
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Ceo | FounderSuccessbilt Inc. Jun 2023 - PresentBusiness Process Outsourcing (BPO) Customer Success Team services on a fractional basis. Building Success infrastructure for B2B Clients with an experienced team of Chief Customer Officers, Directors of Customer Success, Customer Success Managers, Director Technical Customer Success and Technical Customer Success Managers. Providing an ongoing Customer retention, expansion, satisfaction with Client products and services. www.successbilt.com
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Customer Success ManagerConquer Mar 2022 - Jun 2023Reno, Nevada, Us● Customer Success Manager for U.S. and global Enterprise and mid-size clients utilizing SaaS Digital Marketing and Sales engagement platform. ● Critical thinking, client retention and expansion. ● Use of Chat GPT 3.5 in creation of unique client related communications● Digital Marketing Play development as part of sales engagement ● Process improvement as part of client development and use case discovery. ● Continuous growth and expansion of client base. -
Founder And PresidentCorewerk Oct 2012 - Mar 2022Founder and President● Conduct Fractional C-level Services● Generational AI unique B2B SaaS EMEA client expanding into the U.S. - acted as Director Customer Success and Operations● Execute fractional Success department and COO with SaaS startups and fast-growing companies● Act as fractional CCO - Chief Customer Officer● Channel Partner Manager● Act as Chief Strategy Officer by guiding and facilitating projects through completion in each operational area● Provide C-level consulting and support with clients on People, Process, and Profitability issues● Manage projects with business analytics and metric reporting
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Founder And PresidentFig Designers, Llc Nov 2009 - Sep 2012● Managed European fashion designer vendor team and key team members ● National and International online and retail organization specializing in women’s European designer fashions ● International Buyer throughout western Europe/Mediterranean to source and purchase unique items● Developed e-commerce store for US fashion purchasing● Coordinated retail offices in Cyprus and Fort Worth for business operations
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Co-FounderBenefitree Oct 2002 - Nov 2009● Spinoff from Employer Resource Network, Inc.● Channel Partner Manager● Conducted strategic planning and business consulting● Preparation, presentation and submission of RFP (Request for Proposal)● Utilized project management acumen with metric reporting and business analytics
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Founder And PresidentSmartflex, Llc Oct 2000 - Jun 2003President - SaaS B2B - Company sold to VC Partners● Customer acquisition, retention and expansion● Completed custom implementation and ongoing project management● Awarded a patent for SaaS product design and development● Served as software architect and developer for unique, real-time SaaS debit card software technology with private cloud data storage● Customized real time debit card administration and data integration supporting client's proprietary software claims systems● Managed projects with data analytics and metric reporting.
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President | FounderEmployer Resource Network, Inc. Apr 1979 - Oct 2002Metrics: Channel Partner developed in NY, three year contract grew to 200 new clients nationally, over $2M in new sales income | Enterprise clients with over 100,000 employees, contracts over $1M Enterprise clients and SMB nationally - ensured growth and retention President - overseeing multiple department managers with 70 administration employeesLeveraged Project Management skills with business intelligence and metric reportingChannel Partner Manager -developed and managed national partner relationshipsDesigned and collaborated with the senior programmer over 17 years to develop customized Benefits Administration System software, utilized for all employee work, allowing a critical competitive edge in national salesSoftware architect, developer, and SDLC managerRepresented the company as a frequent speaker at industry symposiums.
Robin Birdsong Skills
Robin Birdsong Education Details
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Texas Christian UniversityGeneral
Frequently Asked Questions about Robin Birdsong
What company does Robin Birdsong work for?
Robin Birdsong works for Successbilt Inc.
What is Robin Birdsong's role at the current company?
Robin Birdsong's current role is SuccessBilt CEO | Founder - BPO Customer Success Teams for Startup to Mid-Size B2B SaaS companies in the U.S. and Europe. Chief Customer Officer, Director Customer Success, Customer Success Managers..
What is Robin Birdsong's email address?
Robin Birdsong's email address is bi****@****ail.com
What is Robin Birdsong's direct phone number?
Robin Birdsong's direct phone number is +181723*****
What schools did Robin Birdsong attend?
Robin Birdsong attended Texas Christian University.
What are some of Robin Birdsong's interests?
Robin Birdsong has interest in Social Services, Environment, Poverty Alleviation, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Robin Birdsong known for?
Robin Birdsong has skills like Entrepreneurship, Management, Business Intelligence, Business Development, Business Strategy, Strategic Planning, Leadership, Account Management, Small Business, Management Consulting, B2b, Sales.
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