Customer Support Engineer
Current1.installing and configuring computer hardware operating systems and applications;2.monitoring and maintaining computer systems and networks;3.talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;4.troubleshooting system and network problems and diagnosing and solving hardware/software faults;5.replacing parts as required;6.providing support, including procedural documentation and relevant reports;7.following diagrams and written instructions to repair a fault or set up a system;8.supporting the roll-out of new applications;9.setting up new users' accounts and profiles and dealing with password issues;10.responding within agreed time limits to call-outs;11.working continuously on a task until completion (or referral to third parties, if appropriate);12.prioritising and managing many open cases at one time;13.rapidly establishing a good working relationship with customers and other professionals,e.g., software developers;14.testing and evaluating new technology;15.conducting electrical safety checks on computer equipment.
