Birendra Pathak Email & Phone Number

Kalyan, MH, IN

Mumbai, Maharashtra, India

Working as a Process Governance Manager under Credit card Portfolio Team Marketing Head Office.Task to drive process review, documentation and audit control governance

Thane, Maharashtra, India

Identifying areas of improvementWorking on a new process improvement Overseeing the implementation processesManaging auditor team of 4 members

Thane, Maharashtra, India

• Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
• Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues torespective dept. for resolution, update officers on process/product updates, workstation availability.

Thane, Maharashtra, India

Handling new joinees during OJT Responsible for new joinees quality control and customer servicing within laid down productivity and service benchmarks

Thane, Maharashtra, India

• Basic Responsibility
• Follow up with other team for service request closer
• Responsible for service request closer within TAT
• Briefing officers on their error, Driving team in absence of team leader and etc.

Thane, Maharashtra, India

Inbound Customer support officer to handle credit card queries of Kotak Mahindra Bank.

Thane, Maharashtra, India

Worked as logistics advisor in Sutherland for client company - Schlumberger Private limited

Thane, Maharashtra, India

Payment posting and Insurance Billing officer

Thane, Maharashtra, India

Bank of india Customer support services officer