Biren Patel Email and Phone Number
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Biren Patel personal email
With a solid foundation in Information Technology from Conestoga College and a Bachelor's in Computer Science from Ganpat University, I have built a strong technical skill set that spans system analysis, IT operations, and customer support. My academic journey was marked by high performance, earning a spot on the Dean's Honors List, and developing a deep interest in IT infrastructure, security, and process optimization. I am passionate about leveraging technology to solve complex challenges and improve business operations.In my professional career at Home Hardware Stores Ltd., I have contributed to a variety of projects, including optimizing technical support processes, managing IT operations, and improving incident management workflows. As a System Analyst, I led initiatives that increased team efficiency, enhanced security protocols, and reduced incident resolution times by 15%. I also played a key role in streamlining the integration of ServiceNow and JIRA, achieving a 30% decrease in resolution times and a 20% improvement in customer satisfaction. These experiences have helped me refine my problem-solving, collaboration, and leadership skills.Looking ahead, I am eager to continue advancing my career in IT, focusing on roles that involve system optimization, security management, and cross-functional team collaboration. My goal is to contribute to innovative projects that drive operational efficiency and enhance user experiences, while continuously expanding my expertise in emerging technologies. I am particularly excited about the future of cloud computing and cybersecurity, and I’m keen to develop my skills in these areas to deliver cutting-edge solutions.
Electric Power Engineers
View- Website:
- epeconsulting.com
- Employees:
- 654
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Help Desk TechnicianElectric Power EngineersKitchener, On, Ca
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System Analyst (It Ecommerce)Home Hardware Stores Limited Jun 2022 - May 2024St. Jacobs, Ontario, Canada- Managed customer service inquiries related to e-commerce platforms, achieving timely resolutions and maintaining a high level of customer satisfaction.- Provided comprehensive technical support for hardware, software, and network issues, resolving complex inquiries through phone, email, and chat, with a focus on efficiency and accuracy.- Delivered technical support for the e-commerce platform, addressing customer issues and optimizing system performance, contributing to a 15% increase… Show more - Managed customer service inquiries related to e-commerce platforms, achieving timely resolutions and maintaining a high level of customer satisfaction.- Provided comprehensive technical support for hardware, software, and network issues, resolving complex inquiries through phone, email, and chat, with a focus on efficiency and accuracy.- Delivered technical support for the e-commerce platform, addressing customer issues and optimizing system performance, contributing to a 15% increase in platform reliability.- Collaborated with cross-functional business and IT teams to troubleshoot and resolve technical challenges, improving system uptime and minimizing disruption.- Documented customer interactions and system changes, ensuring clear, accurate records for future reference and improving team communication.- Assisted in the development of operational guidelines and training materials, leading to a 40% improvement in the onboarding efficiency for new personnel. Show less -
Information Technology Operations AnalystHome Hardware Stores Limited May 2019 - Jun 2022St. Jacobs, Ontario, Canada- Delivered first-level technical support for hardware, software, and network issues, ensuring rapid resolution of customer and employee inquiries via phone, email, and chat.- Managed day-to-day IT operations, utilizing ticketing systems (ServiceNow, JIRA) to track incidents, service requests, and ensure compliance with SLAs.- Provided remote troubleshooting and support, resolving system and network issues to minimize downtime and optimize system performance across the… Show more - Delivered first-level technical support for hardware, software, and network issues, ensuring rapid resolution of customer and employee inquiries via phone, email, and chat.- Managed day-to-day IT operations, utilizing ticketing systems (ServiceNow, JIRA) to track incidents, service requests, and ensure compliance with SLAs.- Provided remote troubleshooting and support, resolving system and network issues to minimize downtime and optimize system performance across the organization.- Documented and tracked technical issues and resolutions, maintaining accurate records to improve knowledge sharing and ensure consistent follow-up.- Assisted with the setup, maintenance, and support of office automation products and peripherals, ensuring seamless operation and minimal disruption to workflow.- Conducted system testing and implemented regular updates to hardware and software, improving performance and security across IT infrastructure.- Collaborated with cross-functional teams to address technical problems, enhance operational processes, and ensure effective IT service delivery. Show less
Biren Patel Skills
Biren Patel Education Details
Frequently Asked Questions about Biren Patel
What company does Biren Patel work for?
Biren Patel works for Electric Power Engineers
What is Biren Patel's role at the current company?
Biren Patel's current role is Help Desk Technician.
What is Biren Patel's email address?
Biren Patel's email address is bi****@****ware.ca
What schools did Biren Patel attend?
Biren Patel attended Conestoga College, Ganpat University.
What skills is Biren Patel known for?
Biren Patel has skills like Javascript, Asp.net Mvc, Mysql, Project Management, Responsive Web Design, Search Engine Optimization, Web Analytics, Data Visualization, Android Development, Analytical Skills, C#, Microsoft Office.
Who are Biren Patel's colleagues?
Biren Patel's colleagues are Paw Sis, Brian Tamer, Hannah Jones, Abdulrashid Ismail, Raymart Buenavida, Elie Karam, Anthony Dekermenjian.
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