KNOWLEDGE AND SKILLS- Building up and managing a cross-regional Support team for Finance related applications (ERP + surrounding applications including interface management).- Specialized in BaanERP Finance, and basic knowledge in Logistics module. This includes expertise in Enterprise Modelling, Table sharing, Master Data maintenance, General Ledger, Accounts Receivable, Accounts Payable, Cash Management, Sales/Purchase Order Management etc.Strong analytical and problem solving skills to identify and fix the problems in standard and customized environments.Able to work with business users to collect and document the business requirements, develop product specification based on business requirements, work with developers and/or testers to get the solution developed and tested and to develop the training guides/work instructions and to train end users. - Provide end user support. Investigate and provide resolution to resolve bugs in the process at root cause level.- Develop Knowledge Base Articles & Documentation/User Guides.- Work to improve current processes and to drive down the user support issues.- Knowledge sharing with peers & training team members to strengthen Support Team.- Work with business users/cross functional teams/developers/testers to design, develop and test the new solutions.