Birgit Graham-Dunn Email & Phone Number

Glenrothes, Gb

Dundee, Scotland, United Kingdom

United Kingdom

Providing customer Service

South Africa

Handled the business aspects of the private school. The principle was responsible for the education of the scholars and my role was to ensure teacher support, pertaining to student teaching, was in place. Finance, grounds upkeep and development, kitchen and shop, marketing, HR, compliance to various bodies etc. Worked closely with the board, the ZFA, Parents, Scholars, Teachers, and my fellow School Management on the pedagogical side. Immediate superior to all administrative staff and other non-educational staff (e.g., administrative, auxiliary, cleaning personnel, etc.)𝗞𝗲𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀⇒ Responsible for proactive operation of the school administration. ⇒ Independently managed the day-to-day business.⇒ Conducted school business within approved budget.⇒ Oversaw the personnel assigned, determined roles, considering the personal qualifications and capabilities of the employee. ⇒ Informed the Principal of the skills and achievements of the Administration staff and other non-educational staff. Advised the school board on the recruitment and dismissal of this staff.⇒ Exercised the house right on the school property.⇒ Relieved the Principal of administrative tasks and advised on all administrative tasks.⇒ Informed and advised on special administrative matters.⇒ Participated in meetings of the school association board.⇒ Bookkeeping, cash management, and cash audits. ⇒ Preparation of annual financial statements or balance sheets. ⇒ Handled the financial support measures of the Federal Republic of Germany, for the preparation of the school subsidy application and the proof of use.⇒ Managed the school property.⇒ Inventory and asset management including the collections of materials and the library.⇒ Compliance with all deadlines concerning the administrative area.⇒ Modernisation and rationalisation of the administration. ⇒ Decisive in the school's business distribution plan.

South Africa

Hand-picked to participate in the Knox D’Arcy Performance program and put in charge of running the program in the Tarsus Group. Tasked to Audit all Group companies and division in terms of performance and roles. The asked to report and advise the various management and board on strategic ways forward to ensure, cost reduction, efficiencies, and better practices.

South Africa

Promoted to Managing the internal sales staff in the Mid-Market sales team. I ensure their sales strategies and processes supported the external sales staff.

South Africa

Elected for role as SMB Sales Manager when ACT merged with Tarsus and responsible for ensuring team of 10 internal and external sales staff met targets, were motivate and compliant to Group rules and strategy.

South Africa

Promoted to Channel manager for South Africa. Responsible for all branches in South Africa (JHB, CT, DBN, PE, NLS, POL, KLD, PTA) All channel sales teams reported to me (excluding Retail and Africa business). Collaborated with the managers of each branch and division to ensure targets were met and they complied with the Company rules and regulations.

South Africa

Promoted to Key account manager in the Enterprise division responsible for large corporate clients including Gijima, TCM, Sizwe. Ensured strategic business deals for their Contractual clients were done with ACT as a partner

South Africa

Joined ACT to develop the Logitech brand in the channel to grow the brand and ensure adoption in the reseller.

South Africa

Bachelor Of Commerce (Bcom), Tourism And Travel Services Management

Pre-Degree Purpose Modules

𝗠𝗼𝗱𝘂𝗹𝗲𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱: Economics, Business Management, & Marketing Management

National Senior Certificate (Matric), 12