Birgit Kiernan Email & Phone Number

New York/ Miami

New York City Metropolitan Area

Greater New York City Area

Manage executive customer service operations, deadline-oriented communications, logistics and reporting for exclusive C-level global and domestic events, working with internal and external stakeholders.Selected Projects:Time Magazine: Assisted with on-site customer service office for Time 100 Gala and coordinated registration, check in and credentials, working closely with Security team. Fortune Live Media: Interim Executive Relations Manager overseeing executive communications and database management; set up hotel room blocks for 10 domestic and international conferences; managed calendars and itineraries.Clive Davis' and the Recording Academy's Pre-Grammy Gala: Oversaw security credentials and negotiated rates for on-site technical support for the 2018 and 2019 gala events on behalf of event security company Bill Mancini International.The Event Studio: Coordinated on-site customer service operations and logistics for executive attendees of 1,500 to 2,500-person corporate events.

New York, New York

• Oversaw communications, customer service, calendar management, on-site executive relations and credentialing for C-level attendees of 10 global and domestic conferences/year (120 to 1,000 people).• Coordinated room blocks for executives, speakers, sponsors and Time Inc. leadership team; worked closely with hotels to prevent attrition and associated fees.• Managed attendee database and produced weekly registration reports with detailed comparison analysis to prior year for executive team.

Bay Ridge, New York

• Managed and maintained client and vendor databases and closing calendar, prepared/uploaded time-sensitive client documents to the NYC Dept of Finance website and reconciled closing fees, working closely with CFO, title attorneys and surveyors for a title insurance company.• Streamlined processes and managed vendor relationships and third-party research for property information.

Greater New York City Area

• Conducted deadline-driven audits for global banks, broker dealers and hedge funds (including LBBW Bank, LBBW Securities, Helaba, Commerzbank, Ramius). • Supervised team of junior auditors and worked closely with client senior management.• Prepared high volume of financial statements and closely reviewed highly confidential client information.

• Provided pre- and on-site project management and sales assistance for the annual Fortune Global Forum, including contacting CEOs of global companies.

• Oversaw internal/external executive communications, database management and on-site customer service operations, coordinating highly detailed information for 15+ Fortune 500 C-level events annually.• Directed attendee registration, including hotel room blocks, travel, credentials, itineraries and communication, ensuring white-glove customer service during all phases.