Birgit Kilkenny Email & Phone Number

Santa Clara

TRAVEL MANAGER • Implement and manage corporate travel program for small to mid-sized companies• Build a strong and lasting relationship by being a reliable advisor • Oversee travel policy and negotiate vendor agreements to increase overall profitability • Create the perfect travel experience by anticipating and understanding the client’s needs• Extensive travel experience throughout the US, Mexico, Canada and most International destinations• Specialize in arranging travel for VIP’s and high profile clients • Take pride in delivering exceptional customer service and resolving client issues in timely manner• Foster teamwork with a “Can Do” attitude, embrace change and genuinely enjoy people• Proficient on Sabre and Apollo GDS, Microsoft office, Salesforce and reporting tools

GENERAL MANAGER & OPERATIONS DIRECTOR• Manage human resources for 70+ employees, including hiring, sales, housekeeping, front desk, and kids’ club• Oversee and implement marketing strategies to procure new membership sales • Increasing referrals and reduce membership attrition• Nurture and support business relationships through event planning and networking in surrounding communities• Create and oversee incentive and wellness programs for associates • Implement monthly corporate directives and programs from Leisure Sports

Clubsport - Pleasanton

MEMBERSHIP SALES REPRESENTATIVE, (2010-2011)• Convert leads into new members through tours and effective sales techniques• Exceed daily and monthly membership quotas by conducting membership calls, tours and lead generation.• Conduct outside direct sales efforts in the community with merchants, and corporate and residential markets• Telemarket and follow up on all leads generated/provided by the club’s marketing efforts• Close the sale, accurately complete all new membership paperwork, and collect and submit paymentsWELLNESS CONCIERGE (2005-2010)• Integrate new members and ensure the successful transition between point-of-sale and regular use of the club• Track new member interactions and follow up with phone calls with the goal of increasing member usage• Develop and manage new member small group orientation “meet ups” to connect members in a small group setting

Menlo Park

• Manage team of 15 professional travel consultants and support staff in call center environment, contracted with a global technology company.• Recruit, interview and hire new employees, plus supervise and implement training programs• Aided in contract vendor negotiations and executed implementation• Responsible for all executive and relocation travel services• Reduced client costs by more than 6% after implementing computerized tracking for e-tickets• Produced and presented quarterly “Quality Management” reviews for executive team• Quality control lead supervised 25 reservation agents for domestic and international travel