Birgit Saunders Email & Phone Number

Peachtree City, Ga

United States Army Reserve Command (USARC)Ensure all monthly Telecom LEC/CLEC invoices are in compliance with current contract and pricing guidelines. Identify discrepancies based on contracted scope and Service Level Agreement (SLA). Resolve identified discrepancies with associated vendor. Analyze weekly risk report to determine appropriate course of action. Utilize technical and fundamental techniques to evaluate billing trends. Improve the overall cost on voice services with 45% reduction in monthly cost, overall projected savings for 2014, $2.4K. Create internal training for Risk Management and Quality Assurance processes. Conduct training for billing analyst personnel, if applicable.

Peachtree City, Ga

Configured Routers/Switches and installed project specific peripherals.Responsible for service requests execution and equipment deployment.Prepared shipping/receiving documents for custom ordered equipment.Validated and verify vendor invoices against project guidelines.Reviewed, ascertaining accuracy and recommending payment of vendor invoices.

Peachtree City, Ga

Monitored 125,000 + voice/video ports at 42 NARA locations and Presidential Libraries. Maintained phone services using remote applications: Siemens HiPath 3000, 4000, 300 and Xpressions (VM). Ensured that projects lifecycle reports are submitted in accordance to the SLA. Reviewed, ascertaining accuracy and recommending payment of invoices submitted by the interconnect companies for services rendered.

Remote

Evaluated and instructed course objectives and training modules. Specialized in product training specific to: Siemens Systems 3000/4000/9750 VoIP Phones, Xpressions, NEC NEAX 2000 IPS, HighPath ProCenter Call Center Products, Cisco Systems, UnityVoicemail. Conducted follow up evaluations to determine the applicability of course. materialsTravel: 100%

Greater Atlanta Area

Provided support and utilized design expertise to maintain and enhance technical infrastructure. Provided daily Telecommunication traffic reports to Senior Management.Ensured Problem Incident Reports (PIR’S) are completed and submitted in accordance with Service Level Agreements (SLA). Configured, maintained, and troubleshoot a variety of Siemens PBX switches model 80ex/30ex and Norstar PBX.

Greater Atlanta Area

Assisted with the launch of LHS Communications Systems Inc. Atlanta, GA. International Customer Services and Support Operations. Directed all aspects of client relations for the installation of IT infrastructure, furniture and interior design. Assisted in developing the companies security standards. Arranged logistics for office expansions and office relocation. Implemented the Audio, Video and Visual aid equipment accross all locations. Responsible for the corporate housing assignments in Atlanta, Miami and San Ramon. Negotiated service contracts with Fortune 500 companies.

Associate Of Science (A.S.), Dental Support Services And Allied Professions--Hygienist

Dental Assistant- State Certification: studied under the supervision of dentists and received education in patient care and administrative.

Vocational School, Commercial /Accounting And Business/Management