Birgit Toode

Birgit Toode Email and Phone Number

Customer Experience Manager @ GameHouse
eindhoven, noord-brabant, netherlands
Birgit Toode's Location
Eindhoven, North Brabant, Netherlands, Netherlands
Birgit Toode's Contact Details

Birgit Toode personal email

n/a
About Birgit Toode

I excel at transforming extensive customer insights data into actionable strategies that drive satisfaction and growth. With expertise in conducting comprehensive research, fostering cross-departmental communication, and sharing market insights, I empower teams to make informed decisions. As an adventurous and sporty person who thrives on achieving goals, I'm good at problem-solving and understanding challenges from multiple angles, ensuring innovative solutions. My proactive approach and dedication to continuous improvement enhance customer experiences and drive sustainable business success.

Birgit Toode's Current Company Details
GameHouse

Gamehouse

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Customer Experience Manager
eindhoven, noord-brabant, netherlands
Website:
gamehouse.com
Employees:
126
Birgit Toode Work Experience Details
  • Gamehouse
    Customer Experience Manager
    Gamehouse Apr 2019 - Present
    Eindhoven, North Brabant, Netherlands
    - Leading efforts to understand customer needs and challenges by gathering and analyzing comprehensive insights as well as developing strategies to reduce churn, enhance customer retention and increase spending.- Conducting user research, playtests and interviews across all stages of the product lifecycle and delivering actionable insights to the relevant parties.- Acting as a bridge between departments to ensure customer insights and market research are effectively communicated and leveraged.- Providing training and mentorship to enhance understanding of customer insights and experiences as well as help team members develop the necessary skills and knowledge to succeed in their roles.
    View
  • Gamehouse
    Customer Support Agent
    Gamehouse Aug 2015 - Apr 2019
    Eindhoven Area, Netherlands
    Representative of the company interacting with customers to help them understand the products and services as well as to solve technical, payment related and gaming issues. Specialized in resolving technical issues related to PC games and managing a Jira board for game issues.Establishing good communication between different departments and being the voice of the customer.
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  • Gamehouse
    Marketing/Customer Support Assistant
    Gamehouse May 2015 - Jul 2015
    Eindhoven Area, Netherlands
    View
  • Bhairava Oü
    Marketing And Team Assistant
    Bhairava Oü Oct 2013 - Apr 2014
    Tallinn
    Creating a marketing action plan, analyzing campaigns, choosing channels, researching yoga tourism, assisting with the preparation of yoga classes
  • Amest Oü
    Administrator
    Amest Oü Jul 2013 - Aug 2013
    Tallinn
    Customer service, reservations, cashier
  • Hotel Frontair Congress Barcelona
    Receptionist
    Hotel Frontair Congress Barcelona May 2012 - Aug 2012
    Barcelona
    Customer service, reservations, cashier

Birgit Toode Skills

Hospitality Tourism Management Social Media Marketing Marketing Strategy Sales Customer Service Customer Satisfaction Photography

Birgit Toode Education Details

Frequently Asked Questions about Birgit Toode

What company does Birgit Toode work for?

Birgit Toode works for Gamehouse

What is Birgit Toode's role at the current company?

Birgit Toode's current role is Customer Experience Manager.

What is Birgit Toode's email address?

Birgit Toode's email address is bi****@****use.com

What schools did Birgit Toode attend?

Birgit Toode attended University Of Tartu Pärnu College, Universidad Europea, Educatief Centrum De Parasol.

What are some of Birgit Toode's interests?

Birgit Toode has interest in Travelling, Researching, Photography, Horse Riding.

What skills is Birgit Toode known for?

Birgit Toode has skills like Hospitality, Tourism Management, Social Media Marketing, Marketing Strategy, Sales, Customer Service, Customer Satisfaction, Photography.

Who are Birgit Toode's colleagues?

Birgit Toode's colleagues are Jovenglen Relova, Ricardo Cañamero, Daniel Martínez Espadas, Carlota Crusafon Moya, Yan Yansumiee, Pedro Carlos Espinosa Llorens, Manuel Bordonado Deltell.

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