Birgit Djukanovic Email & Phone Number

Tiverton, ON, CA

Greater Toronto Area, Canada

• Responsibilities:
• As a Senior Consultant, advise public sector clients on PMO governance, strategy, and methodology.
• Conduct interviews, focus groups, and other consultations with end-users and decision-makers to source, curate, and prioritize capability deficiencies and requirements of the PMO.
• Reviewing and providing advice regarding the direction, planning, and performance of PMO processes that improve project delivery.
• Drive change and transformation in a highly matrixed organization through influence, political acumen, diplomacy, and effective communication skills, building consensus and buy-in across Departments on PMO strategy and.
• Acting Program Manager, of $30+ Million Data, Optimization & Productivity Tool Management Program utilizing both hybrid agile and waterfall delivery methods.

Toronto, Ontario, Canada

• Responsibilities:
• As the Director, PMO – Service Management Practice, performed curating, prioritizing, and overseeing the development and implementation of best practices, methods, and tools used in the delivery of all North American.
• Provided Program and delivery management oversight for North American client engagements within the Service Management Practice.
• Conducted interviews, workshops, and other consultations with end-users and decision-makers to streamline business processes thereby enhancing operational performance and effectiveness through leveraging BMC IT Process.
• Provided project oversight including a detailed work breakdown structure, effort and budget requirements, resourcing, and risk management.Highlights:
• Delivered on-premises IT Service Management (ITSM) solution upgrade and redeployed existing BMC integrations with several back-end systems for accurate asset management reporting.

Toronto, Canada Area

• Responsibilities:
• As Program Manager initiated and managed a series of projects to upgrade and modernize our utility client’s legacy systems, including an Oracle upgrade to SQL 2016.
• Responsible for the successful execution of the Robotic Process Automation Program; and the initiation of the Oracle Program Upgrade to SQL 2016; and Enterprise BI Analytics Programs.
• Controlled and administered project budgets with responsibility from initiation through closeout.
• Effectively communicated project status to multiple levels of management within the enterprise.
• Managed and coordinated multi-vendor contract negotiations for solution components, working closely with both Legal and Supply Chain in contract review and revision.

Tiverton, Ontario

• Responsibilities:
• As Senior Project Manager, was responsible for the successful planning, execution, and delivery of the following projects: Bruce A Simulator Upgrade, Meridium Asset Performance Management, and Windows 7/Office 2010.
• Managed, motivated, and mentored large integrated project teams, fostering teamwork, exacting standards of work quality and performance, whilst developing collaborative relationships across all levels of the.
• Employed project controls (scope, schedule, cost, and risk management) tools adhering to engineering, procurement, and construction (EPC) best practices.
• Controlled and administered project budgets with responsibility from initiation through closeout.
• Effectively communicated project status to multiple levels of management within the enterprise.

Edmonton

• Responsibilities:
• As Senior Project Manager, was responsible for the timely (within 6 months) deployment of BMC's Action Request System v8.1 & Service Request Module to 4,500+ impacted users. Highlights:
• Deployed Remedy within a complex environment requiring 99% up-time enterprise-wide across Enbridge Liquids Pipelines.
• Reviewed, updated, and documented business processes, which resulted in increased operational effectiveness, and implemented tools and processes that supported 24 x 7 Pipeline monitoring.

Toronto, Canada Area

• Responsibilities:
• As Senior Project Manager, was responsible for the successful planning, execution, and delivery of the IT Asset Management, BMC's AR System 7.6.4, and HR Case Management projects across the CBC/Radio-Canada in both.
• Managed and mentored geographically remote project teams and vendors across North America; and traveled extensively between Toronto, Ottawa & Montreal.
• Functioned as the primary point of contact between the client and third-party vendors for contract negotiations and services procurement. Highlights:
• Drove the negotiation of new software support and maintenance agreements with vendors, realizing substantial annual savings.
• Directed process standardization and improvement initiatives; the Asset Management lifecycle policies and procedures which optimized business processes and ensured CBC had a fully defensible licensing position in the.

Irvine, California & Toronto, Ontario

• Responsibilities:
• Promoted from a national role at MacLaren McCann to a global role as Global Remedy Systems Manager with the parent holding company (IPG) to implement and manage their enterprise action request system.
• Responsible for all operational aspects of the BMC Remedy AR System 6x & 7x globally.
• Managed the Remedy program with 30+ projects of varying complexity and duration from initiation through implementation with annualized budgets ranging from $50K - $5M.
• Managed Vendors. Involved in the creation of RFIs & RFPs; negotiated global contracts for technical and Remedy related services.
• Fostered and developed business relationships, gaining impetus across all levels of the organization for the Global Information Services Remedy mandate. Highlights:

Toronto, Ontario

• Responsibilities:
• As Manager, Desktop & Technical Support spearheaded the successful transformation of a so-called “helpless desk” into a thriving, cohesive, professional business unit that consistently delivered innovative business.
• Managed, motivated, and mentored eighteen full-time talented technical staff. Highlights:
• Designed, developed, and delivered ITSM services and processes to the organization including the use of SLAs to support the business and that became the standard used by IPG companies globally.
• Developed enhancements to the call tracking system, added functionality, and increased call-reporting capabilities resulting in a 50% reduction in user wait/turnaround times.
• Reduced Agency costs by negotiating outsourced infrastructure services - hosted services; performance monitoring; security services; storage services and business continuity.

Comphrehensive Project Management Diploma, Project Management

Systems Analysis & Programming Diploma, Systems Analysis And Design

Integrated Office Systems Diploma, Information Technology

Pmi-Rmp Risk Management Exam Preparation