Birgitte Bjørnskov Email & Phone Number

Oversaw multiple programs within Identity Services & IT Vendor Management domain as part of the CIO Organization. Served as in-country manager for four local CIO employees.• Business Operations: Implemented initiatives to enhance business performance, including the adoption of OKRs for improved performance visibility. Adopted Apptio Targetprocess as a project management tool as part of the vision to become client zero. • IT Vendor Management for 3rd Party Software: Focus on enhancing IT Vendor Management to drive IT cost reductions by streamlining the IT supplier portfolio to include fewer, more strategic partners (e.g. using insights from Gartner).• Identity Platform: Managed a high-profile data center migration for Enterprise Directory, a critical system housing master data for thousands of internal. Target production environment included 48 LPARs across two sites.Key Achievement: Acquired hands-on experience with OKRs and Targetprocess. Successfully delivered the Enterprise Directory data center migration on schedule, achieving zero unplanned downtime.

Led several programs within the CFO Domain of the CIO Organization. In-country manager for four local CIO employees.• Global Workforce Management: Collaborating with senior leaders and HR organizations across multiple countries, gaining significant expertise in international labor laws.• Kyndryl Separation: Played a role in establishing Kyndryl as an independent company, serving as one of the hiring coordinators and working closely with managers, talent acquisition, HR, and contracting agencies. Established and managed inbound billing processes, ensuring validation, accuracy, and timely monthly billing.Key Achievement: Served as a trusted advisor for Global Workforce Management, successfully implementing programs across 20+ countries (primarily in Europe and China). Contributed to the successful setup of Kyndryl, significantly improving the accuracy and timeliness of incoming invoicing through diligent coordination.

Served as a key liaison between Nordic stakeholders and global leaders within the CIO organization. In-country for eight local CIO employees.• Product Ownership: Acted as Product Owner for the local IT Delivery Squad, overseeing demand management as part of the agile transformation (e.g. mobile phones, workstations and network).• Resource and Stakeholder Management: Managed Nordic resources and facilitated stakeholder engagement, ensuring alignment with the CIO domain's requirements and promoting knowledge sharing.Key Achievement: Played a critical role in supporting the agile transformation during significant organizational changes, maintaining team motivation and productivity.

Led a global team of approximately 15 people, including first-line leaders, across Denmark, China, India, Mexico, Slovakia, and the US.• Application Oversight: Managed several applications supporting System Z/Mainframe within Entitled Software, including those related to pricing, order configuration, and software downloads.• Leadership: Provided leadership for first-line leaders, business analysts, second-level support, and application business controls.• Financial Responsibility: Oversaw the financial management of a team of around 80 people, managing the operational costs of multiple applications.• Support and Lifecycle Management: Led second-level support teams and oversaw lifecycle management activities.• Agile Transformation: Transitioned the team from traditional waterfall project management to an agile development framework.Key Achievement: Established a respectful and optimized team environment, creating a new structure to support agile transformation and relocated work to enhance efficiency through a co-location strategy.

Led a team of 15 professionals responsible for managing applications used in Software License Management (IBM i & p Products).• Leadership: Managed business analysts, testers, second-level support, and application business controls.• Cross-functional Coordination: Worked closely with the development organization to ensure project execution.• Budget Management: Managed the budget for the team, overseeing the financial aspects of the cost center.• Application Ownership: Served as Application Owner, leveraging extensive knowledge in business controls while leading second-level support and lifecycle management activities.Key Achievement: Successfully navigated a complex global environment while focusing on the growth and development of local teams.

Led and managed multiple Software Delivery Fulfillment projects within application development.• Team Leadership: Acted as Team Leader for Software Solutions and the New Order Validation Tool (NOVA) used for business partners, ensuring successful project execution.• Project Management: Oversaw an internal Customer Fulfillment project aimed at optimizing workforce distribution between central customer fulfillment centers and country organizations.Key Achievement: Acquired significant experience in managing teams and navigating complex, sensitive projects.

Managed multiple Software Delivery Fulfillment projects within application development.• Project Leadership: Led the New Order Validation Application project, delivering solutions for Business Partners.• Data Migration Management: Managed data migration projects, transitioning from legacy systems to SAP.Key Achievement: Sharpened project management skills while contributing significantly to project success. Gained in-depth knowledge of IBM's software business and business controls. Demonstrated the ability to work effectively in an international team, operating across borders and time zones.

Planned and managed product offerings for PC accounts, including speech recognition products.Key Achievement: Played a crucial role in client success by closely collaborating with IBM Labs, ensuring product readiness and maintaining rigorous oversight of production and inventory.

Master'S Degree, Cand.Merc.Int

High School Diploma, Math And Social Studies