Birgitte Frost Nøhr Email & Phone Number

Oslo, Norge

Forretningsutvikling for Bedriftsmarked Pensjon. Prosjektledelse, end-to-end prosess-analyse, utvikling og implementering av digitaliserte prosesser i salgsverktøyer og Salesforce.

Oslo, Norge

Copenhagen Area, Capital Region, Denmark

Process optimisation from all angles, including: 1) Product Owner of datawarehouse solution that delivers reporting on case handling data in order to support daily operational control, data-driven analysis/improvements and management reporting across all customer service departments; 2) Product Owner role for the case handling system across customer service functions, mapping and prioritising changes for development; 3) Developing and maintaining the process landscape documentation for the company; 4) Participating in IT and business projects to ensure that new solutions are based on well-founded process analysis and understanding; eg new/changes to products, new legislation and merging Skandia into AP Pension. All with the purpose of supporting efficient daily work procedures for the employees, quality customer service and improved company results.

Connecting business needs with IT requirements, working on projects from initial idea generation until business implementation. Process mapping and optimisation, IT requirement specification as well as project management. Projects, among others, related to HR processes / system landscape, GDPR and customer service / document management. PenSam is a pension provider for employees within public healthcare.

(Chefkonsulent). 2013-2014: Programme management, strategic development programme aimed at scoping and delivering a new IT platform for core business/policing processes. 2012-2013: National strategy department: Strategic analysis and projects. 2010-2012: Project management, change management, strategic communication, cross-regional and cross-project coordination in large efficiency improvement programme in the Danish police.

I decided to become a full-time masters student from September 2009 until October 2010 (and then wrote my thesis the following year during my employment with the Danish Police). During this period, I also climbed the world's 6th highest mountain, Cho Oyu (8201m).

Copenhagen (Headquarters)

Director, reporting to global Chief Process & IT Officer, department with 5 direct headcounts, responsible for driving global strategy and governance for Process Excellence (lean / six sigma).

Madrid, Spain

Strategic and tactical business planning, target setting, performance monitoring, and execution support for customer service functions in 6 countries (15 locations, 400 employees) within international logistics and freight forwarding. Member of regional leadership team and leader of 2 functions: A Process Excellence team (6 staff) covering 1) support to the offices across the region on global/local business systems and procedures for customer service and operational finance processes, 2) design and development of local/regional business IT applications, 3) roll-out of global systems, 4) quality auditing, 5) client implementation projects, 6) process improvement and optimisation, 7) design and execution of internal training, 8) change management and roll-out of process excellence methodologyAnother team (7 staff) running SAP implementation project for the region. Additionally, personal involvement in global business reference groups and projects, e.g. global SAP project workshops and process excellence strategy. From 2008, also regional product manager for the supply chain management product, including responsibility for: 1) coordination of budgets, 2) profitability analysis/follow-up, 3) commercial support to client managers for regional and global accounts, 4) input for global strategies and regional implementation of global strategies.

Copenhagen (Headquarters).

2005-2006: Project manager, strategic/commercial projectsCommercial/strategic projects within integrated logistics management segment, incl. development of global product catalogue and sales toolbox materials. Involvement in global communication/marketing activities for Maersk Logistics, coordination of new intranet roll-out and integration of P&O Nedlloyd Logistics. 2002-2005: Project Manager / Internal trainer, Centre EducationClassroom course development and facilitation globally, internal trainer in business methodology and strategy (5 continents, 1000+ employees from 40+ countries), idea generation/design/authoring/development of global e-learning programs now part of standard employee introduction globally in Maersk Line and Maersk Logistics.2000-2002: Logistics analyst, Supply Chain Development projectsInternal and external consulting, Supply chain analysis, Development and support of SCM analysis tool (Map*IT). Involved in developing a Maersk Logistics business methodology.2000: Logistics analyst - posted at Maersk Logistics Hong Kong for 4 months. Process and systems integration project (post-acquisition/merger), pan-Asian coordination.

London, United Kingdom

London: Client management and front line customer service/operations for large UK retail clients (B&Q and Woolworths), supply chain management / global logistics solutions, client implementations, internal and external trainer in UK/Europe in internal business systems.

Trainee – Maersk International Shipping Education3rd year, Maersk Logistics International (Copenhagen): • Business system support for global operating systems 2nd year, Maersk Line Ltd (Chicago): • Customer service, regional import coordination Midwest1st year, A.P. Møller (Copenhagen): • Ship´s personnel – HR and education administration

Msc Of Business Economics And Administration (Cand.Merc), Strategy, Organization & Leadership (Sol)

Master Of Public Governance, (Selected Classes)

Hd (Iø), Business Economics, Strategic Management, Management Accounting, Organisation, Process Management

Bachelor equivalent degree. Evening studies while working full time job.

Logistics Diploma, Logistics

Maersk International Shipping Education

Hh, Business

Exchange Student, Senior Year