Birkan Çelik

Birkan Çelik Email and Phone Number

Customer Experience Associate - LCS at Accenture @ Accenture
dublin, dublin, ireland
Birkan Çelik's Location
Dublin, County Dublin, Ireland, Ireland
Birkan Çelik's Contact Details

Birkan Çelik personal email

About Birkan Çelik

A bilingual and diligent postgraduate professional, currently holding a Stamp 4 visa in Ireland. Sales and marketing specialist, with over four years experience and digital marketing specialist with over 2 years experience in the Turkish and foreign market with excellent communication skills and a strong history of achieving great results. Outstanding expertise in sales & marketing, customer support, digital marketing. Tech-savvy and excels at multitasking even when working under pressure.

Birkan Çelik's Current Company Details
Accenture

Accenture

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Customer Experience Associate - LCS at Accenture
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Birkan Çelik Work Experience Details
  • Accenture
    Customer Experience Associate - Lcs
    Accenture Mar 2023 - Present
    • Providing customer support and tactical marketing advice to large businesses based in Europe, Middle East and Asia• Communicating with customers regarding queries and delivering solutions for various Google products (Google Ads, Google Analytics , Google Merchant Center, Google Tag Manager) through different channels – live chat, email.• Working with customers to identify their growth and marketing plans. Aiming for optimum results via their marketing campaigns through consultation… Show more • Providing customer support and tactical marketing advice to large businesses based in Europe, Middle East and Asia• Communicating with customers regarding queries and delivering solutions for various Google products (Google Ads, Google Analytics , Google Merchant Center, Google Tag Manager) through different channels – live chat, email.• Working with customers to identify their growth and marketing plans. Aiming for optimum results via their marketing campaigns through consultation and demonstrating the importance of advertising strategies• Meeting and surpassing quarterly quota goals by prioritising and maintaining pipeline of opportunities to customers• Analysing daily interactions and outcomes in order to provide continuous customer satisfaction to uphold sustainability metrics• Providing product support to improve the overall experience and drive account spend Show less
  • Accenture
    Customer Experience New Associate - Smb
    Accenture Mar 2020 - Apr 2023
    Dublin, Ireland
    • Providing customer support and tactical marketing advice to small, medium and large businesses based in Europe, Middle East and Asia• Communicating with customers regarding queries and delivering solutions for various Google products (Google Ads, Google Analytics , Google Merchant Center, Google Tag Manager) through different channels – live chat, email and phones.• Working with customers to identify their growth and marketing plans. Aiming for optimum results via their marketing… Show more • Providing customer support and tactical marketing advice to small, medium and large businesses based in Europe, Middle East and Asia• Communicating with customers regarding queries and delivering solutions for various Google products (Google Ads, Google Analytics , Google Merchant Center, Google Tag Manager) through different channels – live chat, email and phones.• Working with customers to identify their growth and marketing plans. Aiming for optimum results via their marketing campaigns through consultation and demonstrating the importance of advertising strategies• Meeting and surpassing quarterly quota goals by prioritising and maintaining pipeline of opportunities to customers• Analysing daily interactions and outcomes in order to provide continuous customer satisfaction to uphold sustainability metrics• Providing product support to improve the overall experience and drive account spend Show less
  • Jokey Plastik
    Sales And Marketing Specialist
    Jokey Plastik Jul 2014 - Aug 2017
    Kocaeli, Turkey
    • Managed corporate accounts in excess of 5 million euro annually for over 50 customers including the global companies such as; Tetrapak, Nestle, Unilever, Henkel, Saint Weber Gobain and Mapei in Turkey • Introduced new business opportunities for the company by researching possible areas to expand their products. Resulted in an increase of 15% in turnover after expanding sales to other sectors such as; pet food, detergent, biscuits and chocolate.• Building and maintaining strong… Show more • Managed corporate accounts in excess of 5 million euro annually for over 50 customers including the global companies such as; Tetrapak, Nestle, Unilever, Henkel, Saint Weber Gobain and Mapei in Turkey • Introduced new business opportunities for the company by researching possible areas to expand their products. Resulted in an increase of 15% in turnover after expanding sales to other sectors such as; pet food, detergent, biscuits and chocolate.• Building and maintaining strong long-term relationships with new and existing customers. • Placed an average of 50+ orders from customers and distributors weekly. • Creating monthly Sales & Marketing reports showing sales realisations and how the marketing budget is being used• Working with external agencies for branding ideas, advertising, graphic designs and promotional materials.• Tracking the new product development and promotions of other brands and providing updates to the management.• Visiting clients and searching for new potential customers all over the south part of Turkey. Show less
  • De-Ka Elektroteknik San. Ve Tic. A.Ş.
    Export Sales Assistant
    De-Ka Elektroteknik San. Ve Tic. A.Ş. Jul 2013 - Jul 2014
    Kocaeli, Turkey
    • In charge of accounts for white goods companies such as; Whirlpool, Bosch, Siemens and Electrolux. • Fulfilling customers’ orders from production to quality assurance to shipment of orders. • Creating sales-related documents such as; invoices, packing lists and certificates of origin.• Preparing sales reports and analyzing all competitor activities. • Coordinating with warehouses to ensure inventory at a sufficient level to meet vendor demand. • Supporting the sales team… Show more • In charge of accounts for white goods companies such as; Whirlpool, Bosch, Siemens and Electrolux. • Fulfilling customers’ orders from production to quality assurance to shipment of orders. • Creating sales-related documents such as; invoices, packing lists and certificates of origin.• Preparing sales reports and analyzing all competitor activities. • Coordinating with warehouses to ensure inventory at a sufficient level to meet vendor demand. • Supporting the sales team in providing an exceptional level of service to each customer.• Following up with the customer's accounting division for payments and due dates booking, checking transportation for shipments. Show less

Birkan Çelik Skills

Project Management Analysis Business Planning Key Account Management Marketing Management Management Business Intelligence Sales Management New Business Development Telecommunications

Birkan Çelik Education Details

Frequently Asked Questions about Birkan Çelik

What company does Birkan Çelik work for?

Birkan Çelik works for Accenture

What is Birkan Çelik's role at the current company?

Birkan Çelik's current role is Customer Experience Associate - LCS at Accenture.

What is Birkan Çelik's email address?

Birkan Çelik's email address is b1****@****ail.com

What schools did Birkan Çelik attend?

Birkan Çelik attended Code Institute, Dokuz Eylul University, Griffith College Dublin.

What skills is Birkan Çelik known for?

Birkan Çelik has skills like Project Management, Analysis, Business Planning, Key Account Management, Marketing Management, Management, Business Intelligence, Sales Management, New Business Development, Telecommunications.

Who are Birkan Çelik's colleagues?

Birkan Çelik's colleagues are Teresa Sobreira, Jyoti Chuphal, Mario Langella, Zuzana Ursinyova, Prateek Bothra, Alina Kraav, Nikesh Anand.

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