Birna Kjems Hvenegaard 🍀 Email & Phone Number

Copenhagen, DK

København, Capital Region, Denmark

Process Manager at the IT & Process Excellence division, within Fiber.- Process Optimization- Continuous Improvement- Process Mapping/documentation- Working across, Change manager- Facilitation: workshops- In the midst of Processes, IT & Operations- Project ManagementThe 'Fiber Flow' Project June 2022-Sep 2023Challenge: Combine two end-to-end sets of.

Copenhagen, Capital Region, Denmark

• Tasks
• Start-up consultancy part time; Value Proposition, Positioning
• Customer Experience, Marketing (So-Me), Web shop (Shopify) adaptationResults
• Growth in engagement and reach on So-Me, and traffic on Web shop
• Growth in Sales

Copenhagen, Capital Region, Denmark

• Tasks
• Hired to lead selection and implementation of a HR Information System (HRIS)
• Project Management; Engage Specialists, Timeline, Budget, Follow-up
• Requirement Specification; representing needs of all stakeholders, illustrations of visions and interdependencies, concrete challenges of processes and current systemic nature; HR, IT, Retail, etc.
• Creation of Request for Proposal (RFP) to vendors, contact/negotiations
• Selection of vendor, implementation of system – (not completed, Corona)Results

Køge, Zealand, Denmark

• Tasks
• Manager of 4 departments (9 people), assuring quality in internal service delivery. 1. Training & Development, 2. HR Administration, 3. Administration, and 4. Employee consultant. Acting intermediate between.
• Process Excellence: Uncover problematic -bureaucratic- or conceptual -processes harming the stores, since all Admin/HR/IT-flows came my way:process deconstruction, identification fail points, involve stakeholders.
• Project Driver/Management; Stakeholder gathering, communication, collaborative analysis, negotiation, timeline, plan, follow-ups, persistenceResults
• Cut approx. 15 hours/week spent on admin. tasks in the Administration dpmt., with increasing no of stores
• Established mindset of spending time on value-adding tasks vs. non-value-adding tasks, e.g. through planning, managing phone calls from stores (a lot!), coaching each individual to uncover potentials for smarter work.

Greater Copenhagen Area

• Tasks
• Personnel responsibility of approx. 90 people, 4-5 direct links
• Customer Experience Responsible; Communication of customer Journey, training, implementation and follow-up, measurement of predefined ‘pillars of customer satisfaction’  securing that Lidl standards are lived in stores
• Project Management; Opening of two new Lidl stores- responsibility of coordinating both staff, contractors, goods, technicians, as well as a variety of HQ-stakeholders, to be ready for opening day
• Daily management of KPI’s, Admin, Recruitment, Customer complaints, etc.Results
• Best Revenue development in Region (both basket size and customers)

Valby, Copenhagen

• Project assistant for Sales-rep competition, Time-motion study in Norway in connection with large optimization project, Insights project on consumer behavior/channel cross-market analysis
• Updated financial trackers using Excel (market shares, beer market dvt.), extracting data from MillwardBrown/Nielsen dashboards, treatment of survey data, Think Cell (PP), SAP

Responsible for the provision of excellent customer service, collaborated with shop team to find innovative ways of increasing sales. Trained in sales promoting placement of clothes and other decorations, events, handling customer complaints, etc.

Køge

As a manager at BK I was responsible for whole shifts, managing all operations and other crew (10-25 people), controlling labor costs according to hourly earnings, controlling waste, executing critical food safety procedures, and solving all upcoming problems and customer complaints. I was working at the most busy BK restaurant in Scandinavia at the time.

Msc, Strategy, Organization & Leadership

Activities and Societies: Buddy for two exchange students, tutor for the new SOL students, active volunteer at the SOL Alumni Association•.

Bsc, Business Administration & Service Management

Activities and Societies: Buddy Programme, welcoming exchange students Exchange stay at INSEEC Business School, Paris, Fall 2011• LEAN.

Education record

Education record