Balazs Birton Email & Phone Number

Florida, United States

Florida, United States

Denver, Co, Us

• Demonstrated strong financial acumen by delivering a 3-year payback and 24% customer penetration within 14 months for a complex GPON/Fiber strategic market expansion project, building 2 million HPs (homes passed).• Achieved a 20% year-over-year cost reduction across 40 countries with annual revenue of approximately $4.7b.• Restructured and implemented the LLA-wide Access Network Maintenance program, resulting in an 11% year-over-year reduction in customer truck roll (field technician visits).• Achieved a 40% ($16m) reduction in vendor OPEX and implemented a new centralized Global Technology Organization structure across 40 countries, resulting in 20% overall OPEX savings.• Implemented standardized operational policies and procedures globally, resulting in a 30% increase in NPS. • Led the creation and implementation of a customer advisory board program with sales and executive teams, driving a 25% increase in customer retention and a 20% increase in NPS.• Accelerated LLA sustainability program, implementing green energy solutions in an EaaS model, achieving 15% power reduction, 25% cost reduction, and 5% overall carbon footprint reduction.• Implemented machine learning and advanced analytics, reducing MTTR from 4 days to 15 hours and MTTI from 30 days to 24 hours.• Successfully centralized 6 standalone NOCs to an outsourced offshore Global LLA NOC, applying ITIL and Agile methodology to standardize processes and decrease Severity 1 incidents by 40%.• Enhanced 3G/LTE/5G mobile service availability through the rollout of Managed Field Service operations for wireless cell sites and towers, elevating availability from 96% to 99.99%.• Achieved 35% improvement in time to market with next-day installation, driving 10% higher revenue.• Guided emergency response, restoring services in 2 weeks and achieving full-service availability within three months after hurricane disaster recovery.

London, Gb

• Successfully led the rollout of Liberty Global's new centralized operations model across the global footprint.• Achieved a significant 7% reduction in year-over-year operational costs by strategically restructuring teams and conducting effective vendor negotiations.• Managed the Central European Network teams, overseeing a workforce of 140 internal full-time employees.• Led comprehensive technology operations, spearheading end-to-end maintenance strategy, proactive vendor management, rigorous cost control measures, and forecasting, resulting in a 5% improvement in network availability.• Orchestrated seamless network infrastructure upgrades and expansions to meet growing demands.

London, Gb

• Achieved a remarkable increase in transactional troubleshooting Net Promoter Score (NPS) from 3 to 42.• Spearheaded a large-scale expansion initiative, scaling up the construction process from 20,000 homes per year to an impressive 400,000 homes per year.• Demonstrated exceptional financial acumen and negotiation skills, leading to a significant reduction in operational expenses by up to 50%.• Implemented a strategic decision to outsource Access Network Operation and maintenance activities, effectively reducing costs by 25% while enhancing operational delivery and quality throughout the organization.• Directed and optimized Network Build, Operations, and Customer Field Service, driving efficiency and streamlining processes to reduce Mean Time to Install (MTTI) from 3 weeks to 16 hours.

London, Gb

• Transformed customer network service to lead operations, achieving 99.999% service availability, while cutting cost by 30%.• Established Country NOC including ITIL based incident and problem management, service assurance, compliance, governance and audit, cutting down incident resolution times by 60%• Created a Training and Grading System for Field Operations Technical teams focused on career and skill development resulted in a 10% higher employee engagement score

London, Gb

• Founded the first National Customer Care Technical Contact Center to serve 1.6M customers. • Managed customer care helpdesk, scaled up call center operations to support 4 new products.• Introduced and improved customer experience KPIs (NPS, customer satisfaction index) by 25% by launchingnew online care channels/tools (online chat / direct pc support).• Coordinated the Supply Chain and Logistics department, leading a team of 120 people.

Budapest, Pest Megye, Hu

Vienna, Wien, At

Executive Leadership Development, Business Administration, Management And Operations

Education record