Biruk Teklu Email & Phone Number

New York, Ny, Us

New York, New York, Us

New York, Ny, Us

• Deploying and managing on-premise (VMware ESXi and Hyper-V) and cloud servers (Azure and AWS)• Managing Windows Virtual Desktop (WVD) and Remote Desktop Services (RDS) in Azure environment• Monitoring network, server, and system alerts using a variety of tools such as Event Tracker, Netwrix Auditor, and Firepower• Ensuring data security and preventing unauthorized access to RDS, Active Directory (AD), O365, and shared resources• Managing user accounts on AD/O365 and granting permissions on perm/SharePoint• Configuring and managing Office365, Azure, and Exchange Online (including MFA, Conditional access, mail-flow, message encryption, enabling alerts for suspicious activity, and RBAC) and implementing O365 security best practices• Implementing the corporate cybersecurity program using Knowbe4• Updating IT security policies and procedures in collaboration with senior management and providing training to users and IT on corporate security requirements using Knowbe4• Conducting yearly IT audits and preparing documentation• Delivering system/network infrastructure projects on an enterprise level, such as Printer Logic, Deep Freeze Cloud, Mobile Device Management (MDM) using IBM Maas360, LogMeIn Central, PrinterLogic and LogMeIn Rescue, Deepfreeze, Salesforce, and Oracle• Being an active member of the cybersecurity team and assessing security breaches, and deploying tools such as Barracuda, Knowbe4, Symantec, and Event Tracker

New York, Ny, Us

• Lead the implementation and execution of new or upgraded information systems, including detailed plans with procedures, deadlines, and accountability• Monitor and ensure network performance and security• Provide suggestions and recommendations to the Director of IT regarding systems, security, performance, and future needs• Conduct research on software tools to improve system functionality and make recommendations to the Director• Develop computer information resources, including email and network management, disaster recovery, and data security and control• Administer and communicate standard IT operating procedures and policies• Identify and recommend changes to improve system and network configurations, and determine hardware or software requirements for such changes• Coordinate and supervise the installation and maintenance of HCZ's infrastructure• Supervise and direct desktop support, ensuring maintenance, upgrades, replacements, training, and support for all computers in classrooms, labs, and faculty/staff workstations• Stay updated on trends, technologies, regulations, and initiatives within the IT field to ensure compliance and provide timely advice and recommendations to the organization• Manage the team in alignment with the Director of IT's vision for the department.

Addis Ababa, Et

• Designed, deployed, and troubleshooted servers (Windows, Linux, Unix) and desktop solutions.• Installed and maintained Microsoft Office SharePoint, TeamViewer, and client-side software using Group Policy Objects.• Managed day-to-day operations of VMware servers and performed data backups.• Successfully migrated 1,500 user accounts from IBM Lotus Notes to Office 365 and Windows 7 to Windows 10.• Rolled out Symantec Endpoint Protection 12.1 and installed/configured Cisco routers and access points.• Developed training materials, trained users, and recommended improvements and upgrades.• Supervised and directed workers engaged in special project work, problem-solving, and installing data communication equipment and software.• Stayed up-to-date with hardware, software, and new technology through trade magazines, technical manuals, and conferences/seminars.• Install and configure computer software and hardware and peripheral devices• Set up and maintain local networks to optimize performance and ensure security and privacy• Provide orientation and guidance to users on how to operate new software and equipment• Schedule upgrades and maintenance without interrupting work• Troubleshoot and diagnose problems and perform repairs or replacements as needed• Keep records of repairs and maintenance schedule• Identify equipment shortages and place orders for new equipment

Addis Ababa, Et

• Administered the LAN/WAN (both wired and wireless network).• Managed Windows 2008 and 2012 Print Server and all networked Dell, Canon, Kyocera, HP printers and scanners.• Managed weekly Server backup and tape rotation including storing the backup offsite.• Controlled and maintained hosted Microsoft Exchange environment.• Managed and configured Cisco-based equipment routers, switches and access points (AP).• Configured and managed IPCop (an open source Linux Firewall).• Fully tested and deployed centralized systems to manage documents (using KnowledgeTree) and media (ResourceSpace).• Provided remote support for partners in Uganda and Kenya using Teamviewer and LogMeIn remote control software.• Responsible for all software license compliances and all hardware lease replacements.• Managed and updated ACPF’s content management system (CMS) websites and the internal portal built on Joomla.• Responsible for generating reports on website traffic and hits using Google Analytics and presenting them to senior management.• Managed ACPF’s data and statistical portal.• Managed QuickBooks and Peachtree backup and disaster recovery systems.• Evaluated technology needs and usage and recommended improvements.• Planned, reviewed and managed all IT-related activities and operational budget.• Consulted users, management, vendors, and technicians to assess computing needs and system requirements and resolve problems.

New Orleans, La, Us

• Managing network trouble tickets by initiating, updating, tracking, and closing them.• Supported the deployment of eHMIS and SmartCare software in over 25 government hospitals and 120 health centers for the Ethiopian Ministry of Health. This included site surveys, designing network layouts, implementing networks, coordinating with vendors for IT equipment purchases, cloning computers, and setting up data center equipment. Also, responsible for configuring VLAN, installing eHMIS and SmartCare, training clients, providing continuous support, and preparing documentation.• Designed, configured, tested, and maintained a new network infrastructure that included local firewalls, Fedora proxy servers, DHCP servers, file servers, SQL servers, print servers, AD, DNS, and VoIP. Also, created policies and procedures.• Scheduled and performed Windows 2003/2008/SQL Server backups on a weekly basis, including recovery operations.• Implemented and provided technical support for voice services and equipment such as PBX, voice mail system, and telecom systems.• Assisted in setting up client and partner VPN and reviewed the security policy/ACL.• Diagnosed, troubleshot, and resolved hardware, software, and other network and system problems and replaced defective components.• Implemented network security measures to protect data, software, and hardware.• Installed, configured, monitored, and maintained email applications and anti-virus protection software.• Gathered customer data to identify, predict, interpret, and evaluate system and network requirements.

New Orleans, La, Us

• Proficient with DELL PowerEdge, HP blade servers, IBM servers, and Dell desktops, laptops, and associated hardware, software, devices, and protocols such as HP OpenView, CISCO, Router, AP, and Switch.• Installed, administered, and troubleshot Active Directory (AD), DHCP, DNS, and WINS on Windows NT/Windows 2000/2003 and 2008 servers.• Experienced in various operating systems including DOS, Windows 3.1x, Window/98/ME, Windows NT 3.5-4.0, Win2k, Win-XP, Windows 7, Vista and XP.• Implemented system security policies and diagnosed and resolved client network problems (Ethernet, Wi-Fi, and VPN).• Designed, tested, and implemented routers, switches, complex multi-VLANs, and firewalls, as well as performed minor hardware and peripheral repairs.• Conducted research and evaluation of purchases, and maintained and managed Kaspersky anti-virus 6.0 for enterprise edition.• Successfully performed the migration from Exchange 2007 to Exchange 2010 and carried out preventative maintenance on the server.• Assisted with testing and certifying patches for the Windows Server, and conducted site surveys, design, and construction for big data centers.• Prepared reports, documentation, and self-help instructions, and developed and implemented IT policies.

Master'S Degree, Computer Science

Managment Information Systems (Mis) Bsc.